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Revision 21-3; Effective July 1, 2021
Women enrolled in Healthy Texas Women (HTW) can report changes:
- via YourTexasBenefits.com;
- via Your Texas Benefits mobile app;
- by calling or visiting a local Texas Health and Human Services Commission (HHSC) benefits office;
- in writing, by mail or fax;
- by completing Form H1019, Report of Change, and mailing or faxing the form to a local HHSC benefits office; or
- by calling 2-1-1.
Note: When a change is reported by calling 2-1-1, verify that the person speaking has the authority to report a change.
A woman is continuously eligible for HTW for 12 months or through the month of her 45th birthday, whichever is earlier.
HTW recipients are required to report the following changes:
- a person's change of address;
- death;
- pregnancy;
- receipt of creditable health coverage; or
- moves out of Texas.
Process required changes, except for receipt of creditable health coverage, following medical programs change policy.
Note: Update the case information for all reported changes regardless of whether the recipient is required to report the change.
Exception: If the person failed to report required information at the time of the application that causes the person to be ineligible for HTW, deny the case.
Related Policy
Changes, B-600
Pregnant Women, W-912
W—2111 Changes Received by Phone
Revision 21-3; Effective July 1, 2021
When a person reports a change by phone for a case that includes an HTW Eligibility Determination Group (EDG), verify that the person reporting the change is one of the following before discussing any information regarding the HTW EDG:
- the HTW applicant or recipient;
- the woman’s authorized representative; or
- the parent or legal guardian of HTW minor recipients.
If the person has the authority to report a change for the HTW EDG, ask them which EDGs the change pertains to – all EDGs including HTW, all EDGs excluding HTW or only the HTW EDG, and take the appropriate action.
If the person does not have authority to report a change for the HTW EDG, do not discuss the HTW EDG information with this person; only discuss the information regarding the other EDGs.
If the change is a mailing address change for only the HTW EDG, enter the mailing or confidential address into the Issuance Address page for the HTW EDG. Do not enter the new mailing address in the Address page, as this will change the Case Level Address for all other EDGs.
Related Policy
Authorized Representative, A-170
W—2112 Changes Received via Mail
Revision 19-1; Effective January 1, 2019
When a person reports a change by mail and there is an HTW EDG in the case, staff must determine if the change pertains to all EDGs including HTW, all EDGs excluding HTW, or only the HTW EDG.
If the written change:
- does not specifically state that the mailing address change is for the HTW EDG, only take action on the appropriate EDGs, excluding the HTW EDG;
- specifically states the change is for only the HTW EDG, only make changes to the HTW EDG and no other EDGs; or
- specifically states the change is for all EDGs including the HTW, take action on all EDGs as stated by the HTW recipient.
Note: The written report of change must specifically state the name of the person reporting the change to process an HTW change. Compare the name provided to the HTW recipient, or parent or legal guardian for HTW minors. If this person is not the HTW recipient or parent or legal guardian, do not change the mailing or confidential address for the HTW EDG.
W—2113 Changes Received at a Local HHSC Benefits Office
Revision 17-2; Effective April 1, 2017
If an individual visits a local eligibility office, staff must determine the person is the HTW applicant/recipient or parent/legal guardian of an HTW minor.
If the individual is the HTW applicant/recipient or parent/legal guardian, ask the individual which EDGs the change pertains to – all EDGs including HTW, all EDGs excluding HTW or only HTW, and take the appropriate action.
If the individual is not the HTW applicant/recipient or parent/legal guardian, do not discuss the HTW EDG information with this person; only discuss the information regarding the other EDGs.