F-120, Office Procedures

F—121 Reserved for Future Use

Revision 20-2; Effective April 1, 2020

F—122 File Date

Revision 15-4; Effective October 1, 2015

The file date is the day any local eligibility determination office, call center vendor, or other HHSC-contracted entity accepts an application containing the applicant's name, address and an appropriate signature. The file date is considered day zero in the application process.

Advisors must document why a certain file date was used to determine eligibility when:

• the file date used differs from the received date on the application, or
• the application has two received dates (stamp dates).

Note: For applications received outside of normal business hours, the file date is the next business day.