What is Electronic Visit Verification?

Electronic visit verification (EVV) is a telephone and computer-based system that electronically verifies service visits occur and documents the precise time service begins and ends. It is required for certain home and community-based services provided by the Texas Health and Human Services Commission (HHSC), Texas Department of Aging and Disability Services (DADS), and certain Managed Care Organizations (MCOs).

Texas implemented EVV to verify that individuals/members receive the services authorized for their support and for which the state is being billed. Time will be logged using an HHSC-approved EVV System and an individual/member home landline telephone, or a small alternative device.

Electronic Visit Verification At-a-Glance

Which Providers Must Use EVV?

Program Services
STAR+PLUS
Dual Eligible Integrated Care Demonstration
  • Personal assistance services (PAS)
  • Personal care services (PCS)
  • In-home respite services
  • Community First Choice- PAS and Habilitation (HAB)
STAR Health
  • PCS
  • CFC (PAS/HAB)
STAR Kids (effective Nov. 1, 2016)
  • PCS
  • In-home respite services
  • Flexible family support services
  • CFC (PAS/HAB)
Acute-care Fee for Service
  • Comprehensive Care Program - PCS
  • CFC (PAS/HAB)
Community Living Assistance and Support Services (CLASS)
  • In-home respite services
  • CFC (PAS/HAB) as of June 1, 2015
Medically Dependent Children Program (MDCP)
  • In-home respite services provided by an attendant
  • Flexible family support services provided by an attendant
Community Attendant Services (CAS)
  • PAS
Family Care (FC)
  • PAS
Primary Home Care (PHC)
  • PAS

**EVV is optional for members who have selected the Consumer Directed Services (CDS) option

What are the EVV Initiative Service and Billing Codes?

Providers must use these service codes when completing EVV operations.

How does EVV Work?

When an attendant provides services to an individual/member in the home or the community, the attendant must use the HHSC approved EVV system and:

  • The individual/member home landline telephone; or
  • An HHSC-approved small alternative device (SAD).

How do I get started with EVV?

  1. Research HHSC-approved EVV vendors
  2. Select an HHSC-approved EVV vendor
  3. Complete the Form H1002, Provider Electronic Visit Verification Vendor System Selection
  4. Send the completed Provider EVV Vendor System Selection Form to Texas Medicaid and Healthcare Partnership (TMHP) at:
    Texas Medicaid Healthcare Partnership (TMHP) / Accenture
    Fax: 512-506-6619
    Email: EVV@tmhp.com

Who do I Call if I Have Questions?

Approved EVV Vendors

Payors

MCOs


Letters To Individuals/Members

Letter to Individuals Receiving Services Subject to Electronic Visit Verification, March 2, 2015
Read the letter in PDF format: English | Spanish

Communications

Please click here for Provider Communications.