Specialized Telecommunications Assistance Program (STAP)

What is STAP?

The Specialized Telecommunications Assistance Program (STAP) helps people who have a disability that interferes with their access to telephone networks purchase basic specialized assistive equipment or services.

STAP is Seeking Public Comment

Recommended Vouchers and Voucher Amounts

The Office of Deaf and Hard of Hearing Services (ODHHS) issued a Request for Information to request responses from vendors on specialized telecommunication equipment available and the selling price for the equipment.  Based on responses received ODHHS plans to make the following changes to the STAP vouchers and voucher amounts.

ODHHS will accept public comment on the changes until 5:00 p.m. (CST) on Feb. 19, 2021.  Comments should be emailed to Bryant Robinson.

Current: Amplified Cell Phone: $99
Recommend: Amplified Cell Phone: $100

Current: Amplified Phone: $160
Recommend: Amplified Phone: $160

Current: Anti-stuttering Device: $1,495
Recommended: Anti-stuttering Device: $1,495

Current: Artificial Larynx: $600
Recommended: Artificial Larynx: $600

Current: Big Button Phone: $130
Recommend: Big Button Phone: $150

Current: Bluetooth Cell Phone: $99
Recommended: Bluetooth Cell Phone: $99

Current: Bluetooth Compatible Phone Device: $230
Recommended: Bluetooth Compatible Phone Device: $200

Current: Bluetooth Hub: $220
Recommended: Bluetooth Hub: $220

Current: Braille Telecommunication Device: $3,744
Recommended: Braille Telecommunication Device: $4,595

Current: Braille Two-Way Paging Device: $2,495
Recommended: Braille Two-Way Paging Device: $1,618.75

Current: Cell Phone Amplifier: $100
Recommended: Cell Phone Amplifier: $100

Current: Cordless Telephone: $150
Recommended: Cordless Telephone: $150

Current: Hands-free Activated Phone: $450
Recommended: Hands-free Activated Phone: $450

Current: Headset, Neck Loop or Cochlear Cord: $100
Recommended: Headset, Neck Loop or Cochlear Cord: $130

Current: Hearing Carry Over (HCO): $279
Recommended: Hearing Carry Over (HCO): $279

Current: Infrared Telephone: $1,395
Recommended: Infrared Telephone: $1,395

Current: Outgoing Voice Amplification Telephone: $150
Recommended: Outgoing Voice Amplification Telephone: $160

Current: Remote Controlled Telephone: $180 
Recommended: Remote Controlled Telephone: $180

Current: Ring Signaler: $50
Recommended: Ring Signaler: $50

Current: SGD Eye Control Access: $6,900 
Recommended: SGD Eye Control Access: $6,900

Current: SGD Head Pointing or Movement Control Device: $1,495
Recommended: SGD Head Pointing or Movement Control Device: $1,495

Current: SGD Key Guard: $125 
Recommended: SGD Key Guard: $145

Current: SGD Level 1: $900 
Recommended: SGD Level 1: $937

Current: SGD Level 2: $5,095 
Recommended: SGD Level 2: $5,095

Current: SGD Level 3: $7,295
Recommended: SGD Level 3: $7,295

Current: SGD Moisture Guard: $40
Recommended: SGD Moisture Guard: $40

Current: SGD Mount: $999
Recommended: SGD Mount: $999

Current: SGD Switch: $150
Recommended: SGD Switch: $150

Current: SGD Switch Mount: $245
Recommended: SGD Switch Mount: $285

Current: Speakerphone: $150
Recommended: Speakerphone: $150

Current: Tactile Ring Signaler: $215
Recommended: Tactile Ring Signaler: $215

Current: Talk Back Number Dialed Telephone: $420
Recommended: Talk Back Number Dialed Telephone: $420

Current: TTY: $399
Recommended: TTY: $499

Current: Two-way Texting Device: $699
Recommended: Two-way Texting Device: $625

Current: Voice Amplification System: $249
Recommended: Voice Amplification System: $249

Current: Voice Carry Over (VCO): $279
Recommended: Voice Carry Over (VCO): $279

Current: Voice Dialer: $279
Recommended: Voice Dialer: $279

Recommended Equipment Values

The Office of Deaf and Hard of Hearing Services (ODHHS) issued a Request for Information to request responses from vendors on specialized telecommunication equipment available and the selling price for the equipment.

It is the intent of ODHHS to establish a basic specialized telecommunications device and equipment value for that device. It is also the intent of ODHHS to simplify the equipment listing. Devices have been combined into one category when there are differences between things like, color, features, memory size, etc.

Based on the responses received ODHHS plans to make the following changes to the STAP equipment values for vendor reimbursements.

ODHHS will accept public comment on the recommended equipment values until 5:00 p.m. (CST) on Feb. 19, 2021.  Read the STAP Recommended Equipment Values (Excel). Comments should be emailed to David Johnson.

Vendor Application and Procedures

Vendors who want to participate in the STAP program must complete an online registration to begin receiving reimbursement for STAP vouchers. The registration information will be reviewed and, if approved, the vendor will be eligible for reimbursement once a vendor number has been issued.

Missing or incomplete information when registering will delay the processing of the registration and of a vendor becoming a STAP vendor.

Required items on the application include:

  • Business ID or federal ID
  • Email address
  • Telephone number
  • List of people approved by vendor to sign for vouchers

No exceptions can be made to these required items. The email address and telephone number must be valid and in working order, and responses to inquiries must be made within a reasonable period of time.

Vendors are required to update their registration information by Sept. 1 of each year using the online system to ensure uninterrupted voucher reimbursements.

Registration processes and the vendor guidelines may be amended or supplemented at any time. It is the vendor's responsibility to remain in compliance.

Vouchers must be claimed online using the STAP voucher claiming system. Only vendors that claim a voucher online can be reimbursed for vouchers exchanged. To request access to the STAP voucher claiming system send an email to dhhs.stap@hhsc.state.tx.us and include your TXV#, agency name, name of signature authority, and signature authority's email address.

All vendor exchanged vouchers must be mailed to:

Solix Inc. — STAP Processing
10 Lanidex Plaza West
Parsippany, NJ 07054

Vendor Guidelines and Procedures

Download the STAP Vendor Guidelines and Procedures (PDF) here.

Voucher Reimbursement Procedures

Vendors must submit the following documentation to Solix Inc.—STAP Processing for voucher reimbursement:

The receipt must have the following information:

  1. A. The vendor's copy of the STAP voucher signed by the vendor (or an authorized representative) and by either the voucher recipient or the parent or guardian. By signing the voucher, the vendor and voucher recipient are certifying that the device or service has been received by the voucher recipient and that the equipment was new when delivered and was not used or re-conditioned, or
    B. If the vendor is unable to obtain the recipient's signature on the voucher, other evidence of delivery, such as a postal or private delivery service receipt, may be used for proof of delivery (POD) to the recipient. However, the POD receipt must include the signature of the voucher recipient or the signature of the recipient's parent or guardian. The signature of an authorized agent will not suffice as a substitute for the signature of the recipient or the recipient's parent or guardian. Failure to obtain POD will result in the voucher not being reimbursed to the vendor.
  2. A receipt that contains a description of the device or service exchanged for the STAP voucher and the price charged to the customer for the device or service exchanged. The price charged to the customer for the device or service exchanged for the voucher cannot exceed the standard retail price charged by that vendor to all of its customers who purchase the same equipment or service. Certain devices are exempt from state sales tax. (See Texas Tax Code § 151.313 and 34 TAC § 3.284.) You should consult your accountant or a tax attorney with questions regarding state sales tax.
    • the cost of the item, and
    • a description of the equipment or services sold, including
      • the make and model of the phone (for example, Clarity C2210, Clear Sounds A50, etc.); and
      • the STAP voucher category (for example, Amplified phone, Two Way Paging Device)

Vendor Reimbursement Information must be sent to:

Solix Inc — STAP Processing
30 Lanidex Plaza West
P. O. Box 685
Parsippany, NJ 07054

  1. If the submitted documentation is incomplete, the TUSF Administrator (Solix Inc.) will notify the vendor of any deficiency.
  2. Within 45 days of receipt of all required documentation, Solix Inc. will reimburse vendors who are properly registered by an electronic funds transfer into the vendor's registered bank account, with exceptions as explained below.

    Note: Solix may delay payment of a voucher to a vendor if there is a dispute regarding the amount or propriety of the payment or whether the device or service is appropriate or adequate to meet the voucher recipient's needs. Delay may continue until the dispute is resolved.

  3. Solix may require that payment of the voucher is conditional on the return of the payment if the device is returned to the vendor within 30 days of receipt or if the service is not used by the person to whom the voucher was issued within 30 days of its availability. Solix may attempt to resolve any disputes regarding equipment or services provided under STAP using alternative dispute resolution procedures.
  4. Submission of all required information will create the presumption of a valid transaction under the STAP. However, transactions for the sale of devices or services under the STAP shall be subject to investigation and audit for two years after the payment. Vendors are required to maintain records of all sales transactions conducted pursuant to the STAP for two years. Vendors register online annually; registration is due by September 1 of each year. If the vendor does not renew registration, Solix will suspend the vendor and discontinue processing any vouchers submitted by that vendor until the form is received.
  5. If a dispute arises as to whether the submitted documentation is sufficient to create a presumption of a valid STAP sales transaction, HHSC shall be the sole judge of the sufficiency of the documentation.