Communication Services for State Agencies (CSSA)

The Texas Health and Human Services Commission (HHSC) allows other state agencies to contract with HHSC to provide communication access for people who are deaf or hard of hearing.

By doing so, the other agencies have access to the rate HHSC has negotiated with community partners statewide. The agencies request services through the HHSC community partners; HHSC  receives and approves for payment, invoices for services, eliminating the need for continually issuing individual purchase orders for services. In addition, HHSC helps to ensure that appropriate and qualified services are provided.  If you are interested in this program, email Krystina Flanigan.

What is an IAC?

Inter-agency contracts (IACs) are contract agreements made between the HHS Office of Deaf and Hard of Hearing Services (DHHS) and other state agencies involving the delivery of communication access services to consumers or employees, or both, of certain state agencies. The IAC arrangement allows for state employees to obtain and cover the costs of communication access for their customers/patients/consumers who are deaf or hard of hearing.

Current State Agencies Receiving Services

  • Office of the Attorney General (OAG)
  • Office of the Governor, Governor's Committee on People with Disabilities
  • Texas Department of Family Protective Services (DFPS)
  • Texas Facilities Commission (TFC)
  • Texas Health and Human Services Commission (HHSC)
  • Texas Health and Human Services Commission-Substance Abuse (HHSC-SA)
  • Texas Workforce Commission (TWC)

Reimbursement to DHHS contracted service providers occurs monthly by DHHS for IAC CSSA through available funds provided through contractual agreements. DHHS contracted service providers submit a reimbursement claim to DHHS for services performed. When IAC contracted funds are near depletion, DHHS will notify the state agency. When IAC contracted funds are depleted DHHS will notify DHHS contracted service providers to cease services temporarily until additional funding is available.

DHHS contracted service providers, on a monthly basis reserves funds via a contract with DHHS for each IAC agency contracting with DHHS and receives DHHS's approval for expenditure of those funds. This enables the DHHS IAC Contract Administrator to monitor the balance of available contracted funds for each agency.

Texas Department of Family and Protective Services (DFPS)

Communication access services for DFPS employees, at the request of DFPS Language Services Liaisons, who need to communicate with consumers of DFPS. DFPS employees or a DFPS designee will make service requests by faxing their requests to the DHHS contracted service provider of their choice.

Texas Health and Human Services Commission (HHSC)

Communication access service for employees and consumers of HHSC. HHSC employees or an HHSC designee can request services. HHSC assignments less than one hundred (100) miles or more one way are pre-approved by HHSC for appropriate out-of-area travel costs. A completed request form is required for services provided.

Texas Health and Human Services Commission-Substance Abuse (HHSC-SA)

Communication access services for consumers of public and private, non-profit HHSC-SA service providers, and court ordered participants of DWI Education, DWI Intervention, Drug Offender Education and Alcohol Awareness for Minors Programs through HHSC-SA funded service providers. Peer support group meetings (AA and NA) are generally not billable under this agreement. EXCEPTION: Consumers receiving HHSC-SA funded treatment and transitioning from residential to outpatient services who are still in need of communication access services are billable. In order to utilize this agreement, the HHSC-SA provider must be licensed, receive HHSC-SA funding and initiate the service request using a HHSC-SA approved request form.

Office of the Attorney General (OAG)

Communication access services for the OAG's programs at the request of OAG employees. Scheduled and last minute walk-ins are covered.

Texas Workforce Commission (TWC)

Allows communication access services for consumers who are requesting services. Requests will be made by Regina Hajek. TWBC - Texas Workforce Board Commission or one of their contractors (may be known as Workforce Solutions) is not part of this agreement.