Communication Services for State Agencies (CSSA)

The Texas Health and Human Services Commission allows other state agencies to contract with HHSC to provide communication access for people who are deaf or hard of hearing.

By doing so, other agencies have access to the rate HHSC has negotiated with community partners statewide. The agencies request services through the HHSC community partners; HHSC receives and approves for payment, invoices for services, eliminating the need for continually issuing individual purchase orders for services. In addition, HHSC helps ensure appropriate and qualified services are provided.  If you are interested in this program, email Krystina Flanigan.

What is an Inter-agency Contract?

Inter-agency contracts are contract agreements made between the HHS Office of Deaf and Hard of Hearing Services and other state agencies involving the delivery of communication access services to consumers or employees, or both, of certain state agencies. The IAC arrangement allows state employees to obtain and cover the costs of communication access for their customers/patients/consumers who are deaf or hard of hearing.

Current State Agencies Receiving Services

  • Office of the Attorney General
  • Texas Department of Family Protective Services
  • Texas Department of Public Safety
  • Texas Health and Human Services Commission
  • Texas Health and Human Services Commission-Substance Abuse
  • Women, Infants and Children
  • Texas Parks and Wildlife
  • Texas Workforce Commission

Reimbursement to DHHS-contracted service providers occurs monthly by DHHS for IACs for communication services for state agencies through available funds provided through contractual agreements. DHHS-contracted service providers submit a reimbursement claim to DHHS for services performed. When IAC-contracted funds are near depletion, DHHS will notify the state agency. When IAC-contracted funds are depleted DHHS will notify DHHS-contracted service providers to cease services temporarily until additional funding is available.

DHHS-contracted service providers reserve funds monthly via a contract with DHHS for each IAC, and receives DHHS's approval for expenditure of those funds. This enables the DHHS IAC Contract Administrator to monitor the balance of available contracted funds for each agency.

Texas Department of Family and Protective Services

DHHS provides communication access services for DFPS employees, at the request of DFPS Language Services Liaisons, who need to communicate with consumers of DFPS. DFPS employees or a DFPS designee will make service requests by faxing their requests to the DHHS-contracted service provider of their choice.

Texas Department of Public Safety

DHHS provides communication access services for Department of Public Safety programs at the request of DPS employees.

Texas Health and Human Services Commission

DHHS provides communication access service for employees and consumers of HHSC. HHSC employees or an HHSC designee can request services. HHSC assignments 100 miles or more one way require prior approval from HHSC Operations and Support Services for appropriate out-of-area travel costs. A completed request form is required for services provided.

Texas Health and Human Services Commission-Substance Abuse

DHHS provides communication access services for consumers of public and private, non-profit HHSC-SA service providers, and court ordered participants of Driving While Intoxicated Education, DWI Intervention, Drug Offender Education and Alcohol Awareness for Minors Programs through HHSC-SA funded service providers. Peer support group meetings, Alcoholics Anonymous and Narcotics Anonymous, are generally not billable under this agreement. EXCEPTION: Consumers receiving HHSC-SA funded treatment and transitioning from residential to outpatient services who are still in need of communication access services are billable. To use this agreement, the HHSC-SA provider must be licensed, receive HHSC-SA funding and initiate the service request using an HHSC-SA approved request form.

Women, Infants and Children

DHHS provides communication access service for employees and consumers of WIC. WIC employees or a WIC designee can request services.

Office of the Attorney General

DHHS provides communication access services for the OAG's programs at the request of OAG employees. Scheduled and last minute walk-ins are covered.

Texas Parks and Wildlife

DHHS provides communication access services for Texas Parks and Wildlife programs at the request of TPWD employees.

Texas Workforce Commission

DHHS provides communication access services for consumers who are requesting services. Requests will be made by Regina Hajek. The Texas Workforce Board Commission or one of their contractors, may be known as Workforce Solutions, is not part of this agreement.