From the headquarters in Austin to eligibility offices in the Rio Grande Valley to laboratories in the Panhandle, Health and Human Services employees are there to respond to the needs of Texans.

Find Us

The professionals that staff health and human services agencies across the state are ready and willing to assist people who need services, contractors who provide them and anyone with questions about the services we provide. While the headquarters offices are located in Austin, there are more than 00 offices across the state that serve Texans.

Note: If you are deaf, hard of hearing, or speech impaired you can call any Texas Health and Human Services office by using the relay service of your choice.  The state of Texas offers Relay Texas which you can use by dialing 7-1-1 or 1-800-735-2989.

The state's health and human services agencies are committed to protecting your personal and private information. One way we do this is by using secure email to make sure your private information remains private. If you received a secure email from our agencies, please read these instructions on how to open it.

Contact Us

211 Texas

Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.

If you can’t connect to 2-1-1, call us toll-free at 1-877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center.

You may not be able to connect to 2-1-1 if:

  • You are calling from outside of Texas.
  • Your cell phone won’t dial 2-1-1.
  • You use voice-over-IP (use the Internet to make calls)

Civil Rights

Call the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.

Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751

1-888-388-6332 or 1-512-438-4313
TTY toll-free: 1-877-432-7232
HHSCivilRightsOffice@hhsc.state.tx.us

Customer Service

Medicaid client hotline
1-800-252-8263

CHIP call center
1-877-543-7669 or 1-800-647-6558

CHIP processing center
Texas Health and Human Services
P. O. Box 149024
Austin, TX 78714-9024

Your Texas Benefits
Find out the types of health and human services available, apply for benefits, and view your case.

HHSC Ombudsman Office

Contact the Ombudsman Office if you have health and human services-related complaints or issues.

Texas Health and Human Services Commission
Office of the Ombudsman
MC H-700
P. O. Box 13247
Austin, TX  78711-3247
Phone: 1-877-787-8999
Relay Texas for people with a hearing or speech disability: 7-1-1 or 1-800-735-2989
Online: Online Submission Form
Fax: 1-888-780-8099

If you have questions or concerns about someone living in a state supported living center, contact the Office of the Independent Ombudsman for State Supported Living Centers.

If you have questions or concerns about someone living in an assisted living facility or nursing home, contact the Texas Long-term Care Ombudsman.

Open Records Requests

HHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email. Click here to learn about requesting records.

Press Office

Carrie Williams
Chief Press Officer
512-424-6951
carrie.williams@hhsc.state.tx.us

Report Abuse or Neglect

If you suspect a child has been abused or mistreated, you are required to report it to the Texas Department of Family and Protective Services or to a law enforcement agency. Please call 1-800-252-5400 or 911 if in immediate danger.

People Who are Older or Who Have Disabilities

Consumer Rights and Services
1-800-458-9858

Report Fraud, Waste or Abuse

Texas Veteran Liaison


 

Main Headquarters

Texas Health and Human Services are headquartered in Austin, Texas. If you need to contact someone at one of the main offices, also called state office headquarters, please use the addresses and phone numbers below.

Health and Human Services

Texas Health and Human Services (HHS) state office headquarters is located at:
Brown-Heatly Building
4900 N. Lamar Blvd.
Austin, TX 78751-2316
P.O. Box 0000
Austin, Texas 78714-9030
Main number: 512-424-6500
TTY number: 512-424-6597
Media calls: 512-424-6951

Directions and maps to HHSC headquarters and other Austin facilities.

Texas Department of Aging and Disability Services

The Texas Department of Aging and Disability Services (DADS) state office headquarters is located at:

701 W. 51st St.
Austin, Texas 78751
Phone: 512-438-3011
P.O. Box 149030
Austin, Texas 78714-9030

Other DADS contact information.

Texas Department of Family and Protective Services

The Texas Department of Family and Protective Services (DFPS) state office headquarters is located at:

701 W. 51st St.
Austin, Texas 78751
P.O. Box 149030
Austin, Texas 78714-9030

Other DFPS contact information.

Texas Department of State Health Services

The Texas Department of State Health Services state office headquarters is located at:

1100 West 49th St.
Austin, Texas 78756-3199
P.O. Box 149347
Austin, Texas 78714-9347

Other DSHS contact information.

HHS Locations

Office Searches

Lists of Offices and Service Providers

Ombudsman Offices

Ombudsmen are trained to help people resolve issues with the services they receive.


 

HHS Regions

HHS is divided into 11 administrative regions, which are listed below by county. You also can view a map in PDF format that shows these same regions along with the area agencies on aging and the local intellectual and developmental disability authorities.

Region 1, High Plains

Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Dickens, Donley, Floyd, Garza, Gray, Hale, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Lubbock, Lynn, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Terry, Wheeler, Yoakum

Region 2, Northwest Texas

Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stonewall, Stephens, Taylor, Throckmorton, Wichita, Wilbarger, Young

Region 3, Metroplex

Collin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, Wise

Region 4, Upper East Texas

Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt, Wood

Region 5, Southeast Texas

Angelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler

Region 6, Gulf Coast

Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton

Region 7, Central Texas

Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba, Travis, Washington, Williamson

Region 8, Upper South Texas

Atascosa, Bandera, Bexar, Calhoun, Comal, DeWitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala

Region 9, West Texas

Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Glasscock, Howard, Irion, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, Winkler

Region 10, Upper Rio Grande

Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio

Region 11, Lower South Texas

Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio, Starr, Webb, Willacy, Zapata