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(Added 09/15)
The HHSC Office for Deaf and Hard of Hearing Services (DHHS) may investigate whether the presentation of a voucher for payment represents a valid transaction for specialized telecommunications equipment or a service under the Specialized Telecommunications Assistance Program (STAP).
If there is a dispute regarding the amount or propriety of the payment, or whether the specialized telecommunications equipment or service is appropriate or adequate to meet the needs of the voucher recipient, the HHSC DHHS/STAP Administrative Support contractor may:
- delay or deny payment of a voucher to a STAP vendor until the dispute is resolved;
- provide payment of a voucher, conditional upon the return of the payment if the specialized telecommunications equipment is returned to the STAP vendor or if the service is not used by the voucher recipient; or
- provide an alternative dispute resolution process for resolving a dispute regarding a subject described by this subsection.
Reimbursements may also be subject to other limitations or conditions as determined by HHSC DHHS to be just and reasonable, including investigation of whether the presentation of an issued voucher represents a valid transaction for specialized telecommunications equipment or services under STAP.
If a dispute arises as to whether the submitted documentation is sufficient to presume a valid STAP sales transaction, HHSC DHHS will make the final determination on the sufficiency of the documentation.