Texas WIC evaluated both on-line and off-line EBT technologies. On-line EBT utilizes a magnetic stripe card to initiate an online contact between a point-of-sale system and an EBT host to complete a transaction. Off-line EBT utilizes a smart card with an embedded microchip that contains WIC participants’ benefits. A point-of-sale system equipped with a smart card reader checks the WIC benefits to be purchased against the benefits on the chip, authorizes the transaction and uploads the days’ transactions to a host.
The off-line EBT system was chosen by WIC primarily due to the size of Texas and the remote location of some WIC clinics and grocers. Texas was also drawn to the fact that the off-line system does not require transaction fees for the grocers. The off-line system allows immediate access to benefits regardless of the location of the clinic or the communication ability of the stores.
Texas WIC began piloting an off-line EBT system in El Paso in 2004. The El Paso pilot was welcomed by WIC participants and grocery store personnel. Participants were enthusiastic about the fact that the card could be used anytime during the month and items could be purchased when needed rather than all at one time. Participants also indicated using the EBT card was more socially appealing due to the privacy it provided. Grocery store managers indicated the use of EBT resulted in faster and simpler transactions for cashiers and participants and faster reimbursements for the stores.
Texas has operated the off-line EBT system statewide since April 2009 and currently serves approximately 1 million participants.
Visit the Authorized Vendors page to search for a WIC EBT-certified store by name, location or local agency.
Grocer System & Smart Card Contacts
Vendor System Support & Testing
Vendor System Card Orders
LA Card Orders
EBT Mailing Address
Nutrition Services Section
Vendor Management & Operations Unit
EBT Operations Branch
4616 West Howard Lane, Suite 275
Austin, TX 78728
WIC EBT Certified Vendor Systems
Listed below is the contact information for each commercial vendor system certified to transact WIC EBT food sales in Texas. For additional information regarding vendor systems or certification of a vendor system contact the EBT Operations Team at WICEBTSupport@hhsc.state.tx.us.
AM PM USA Service, LLC
7676 Hillmont St., Suite 121
Houston, TX 77040
Contact: Jeremiah Tjarks
Web Site: www.ampmservice.com
10701 Corporate Drive, Suite 138
Stafford, TX 77477
Contact: Shiv Mathur
Web Site: www.ftssol.com
Cygnus – Retail Management Solution
Global Business Technologies, LLC
1653 W Palma Vista
Palmview, TX 78572
Contact: Danny Hernandez
Web Site: www.gbtpos.com
IFS – International Forum Systems
918 Antelope St.
Corpus Christi, TX 78401
Contact: Mike Quinn
Phone: 361.855.5105 #200
Web Sites: www.ecrsoft.com and www.cashregisterpeople.com
IT Retail, Inc.
525 Technology Court, Suite 101
Riverside, CA 92506
Contact: Bob Henry ext. 7501
Web Site: www.itretail.com
North Country Business Products
1640 N. Corrington Ave.
Kansas City, Missouri 64120-1946
Contact: Russ Land
Web Site: www.ncbpinc.com
TRUNO Retail Technology Solutions
13912 FM 1730
Lubbock, TX 79424
Contact: Steven Watters, President
Phone: 806.792.2885, ext. 226
Web Site: www.truno.com
WIC Drop Ship Vendors
Listed below is the contact information for each drop ship vendor authorized to drop ship specialty formulas. For additional information regarding drop ship vendors contact WICEBTVendorRedemptions@hhsc.state.tx.us.
Epic Medical Solutions
10305 Round Up Lane Ste 100
Houston, TX 77064
Contact: Carol Schoeps
Phone: 866-883-1188 ext.4466
Web Site: www.epichealthservices.com
Romo Medical Equipment, LLC
3453 N Pan Am Expy, Suite 105
San Antonio, TX 78219
Contact: Anthony Harpel
Contact: Sara Gonzales
Phone: (210) 532-3895
Web Site: http://romomedical.com/
Frequently Asked Questions
Does the State have a specified APL and HCL file retention period for vendors?
The State retains a copy of all APL and HCL files for a period of 3 years. Vendors are not required to archive APL and HCL files but may want to keep copies for research purposes.
How do I apply to become an authorized WIC EBT grocer?
Contact Vendor Operations at WICVendorRelations@hhsc.state.tx.us.
How do I apply to become an authorized WIC EBT system reseller?
Send an e-mail to WICEBTSupport@hhsc.state.tx.us with your contact information and the system you are marketing. A member of the certification team will contact you to discuss the process.
Who are the authorized WIC EBT system resellers for Texas?
A current list of dealers, distributors and resellers of WIC certified ECR systems is available in the WIC EBT Certified Vendor Systems accordion above.
What are the current Message Reason Codes?
Send an email to WICEBTSupport@hhsc.state.tx.us to request a copy of the message reason codes.