IDD Operations Portal

Long-term care intellectual and developmental disability (IDD) providers and local IDD authorities (LIDDAs) can electronically submit and receive documents to and from HHS IDD Program Eligibility and Support and IDD Utilization Review beginning late 2017.

Who Can Use the Portal?

If you contract with HHS to provide IDD services in the following programs, you may register and begin using the portal beginning late 2017:

  • Community First Choice
  • Community Living Assistance and Support Services
  • Deaf-Blind with Multiple Disabilities
  • Home and Community-based Services
  • Intermediate Care Facilities for Individuals with Intellectual Disabilities
  • Texas Home Living

Read the Flyer (PDF)

What Are the Benefits?

  • Improved secure document transmission.
  • Reduced need for follow-up phone calls, emails or faxes.
  • Ability to check submission status at any time.
    • See which forms are required for a submission type.
    • Look up submission standards in the program’s handbook or manual.
  • Scanning and electronic submission of signed forms.
  • Easier communication.
    • You will make all submissions through the portal.
    • You will receive status updates on submissions, including if a submission needs additional information or documentation and when a submission reaches a final status.
    • IDD PES and IDD UR employees can request certain submission types and request more documentation when needed.

Policies to maintain paper copies of forms in the individual’s comprehensive record will continue to apply. Program-specific submission standards will not change.

Where Do I Register and Learn How to Use the Portal?

In order to access and use the portal, providers/LIDDAs must have access to a computer with internet connection and the ability to scan and upload documents. To register, providers/LIDDAs must ensure they have current contact information on file with HHS. In late 2017, HHS will begin issuing provider keys to all impacted entities to access this new portal using the contract email address on file.

HHS will use email alerts, information letters, training webinars, computer-based training and in-person communications via existing stakeholder meetings to provide portal updates. This fall HHS will provide a dedicated troubleshooting email address and user guide for this new resource.