EVV is optional for clients who choose the Consumer Directed Services Option or the Service Responsibility Option.

CDS employers must document their EVV participation choice on Form 1722, Employer's Selection for Electronic Visit Verification, and send the completed form to their financial management services agency.

Only CDS employers have the option to allow their employees to use the CDS employer's personal cell phone.

  • If a CDS employer chooses to let his or her CDS employees use the CDS employer's personal cell phone for EVV, the CDS employer will be responsible for cell phone charges.
  • CDS employers must document their request to use the CDS employer's personal cell phone or to request additional landline numbers for the EVV system on Form 1723, Electronic Visit Verification (EVV) Request for Employer Phone Numbers and send the completed form to their FMSA.

CDS employers should contact their financial management services agency with any questions regarding EVV or send questions to the HHSC Electronic Visit Verification mailbox at Electronic_Visit_Verification@hhsc.state.tx.us.