Primary Home Care (PHC)

What is PHC?

This program is a nontechnical, medically related personal care service provided to adults whose health problems cause them to be functionally limited in performing activities of daily living, according to a statement of medical need. PHC provider agencies also provide Family Care services. This service also is a nonskilled, nontechnical service provided to eligible clients who are functionally limited in performing daily activities.

Communications

Please click here for Provider Communications.

Don't Miss Out on Emails from HHS

The Texas Health and Human Services Commission contracts with a company called Granicus to provide email updates, called GovDelivery. In accordance with your contract, and contracting rules at 40 Texas Administrative Code §49.302(g), you must subscribe to receive HHSC email updates, using this GovDelivery signup, and select Information Letters, Provider Alerts and the contract program type(s).

When you sign up for email updates, you are giving your information to both HHSC and to Granicus. When HHSC has your information, it is subject to the HHSC privacy policy. When Granicus has your information, it is subject to the Granicus GovDelivery privacy policy.

Contact Program Staff

How to Become a Provider

PHC Home and Community Support Services (HCSS) providers must be licensed as a HHSC Home and Community Support Services Agency (HCSSA) with the Personal Assistance Services category of license and have a contract with HHSC to provide PHC services. Rules regarding minimum standards for HCSSA licensure can be found in Title 26 Chapter 558 of the Texas Administrative Code (TAC) as follows:

Visit the HCSSA site for more information about licensing requirements.

Contracting to Provide Services

To be eligible to provide services and receive reimbursement for these services, a provider agency must meet certain eligibility criteria. Rules regarding minimum eligibility requirements for contracting can be found in Title 40 of the Texas Administrative Code (TAC) as follows:

For more information about HHSC provider enrollment process and requirements, click here.

An individual or provider agency must complete an application to provide services in the Community Services programs. Once you have met the minimum eligibility criteria, you may review the required application documents at:

The forms may be downloaded for completion. Completed forms and any additional required information should be mailed to:

Regular mail
Texas Department of Health and Human Services
Community Services Contracts Unit
Mail Code W-357
P.O. Box 149030
Austin, Texas 78714-9030

Overnight/Express delivery
Health and Human Services Commission
Community Services Contracts Unit
Mail Code W-357
701 West 51st St.
Austin, Texas 78751

Should you have any questions regarding the enrollment process for these programs, contact the Community Services Contracts Unit at 512-438-3550. Be advised that contract applications must be submitted by mail to the address above and may not be submitted electronically or by facsimile.

Statutes & Rules