Quality Assurance, Performance Improvement and Resident Safety Training

Nursing facilities across Texas all share a desire for quality services and to improve performance. This training program will provide nursing facilities with the knowledge and skills required to develop, initiate and evaluate different approaches to quality assurance, performance improvement and resident safety.

The Health and Human Services Quality Assurance, Performance Improvement and Resident Safety Training is a two-day training that will cover the following:

  • Introduction to quality assurance, performance improvement and resident safety
  • Regulations and standards related to quality management in long-term care
  • Quality management tools
  • Quality in action
  • Patient safety/infection control
  • Change and organizational culture
  • Evidence-based practice to improve processes and practices
  • Putting the pieces together: An integrated approach to the quality program

Who Should Attend

The target audience for this training will be nursing facility nurses, administrators, activity directors and social workers.

Goals of This Training Academy

The goal of this training is to improve the quality of life and quality of care for residents at Texas nursing facilities. Residents and their families wish to be actively involved in the health care they receive. They require care that provides them with an individualized approach while ensuring quality and best practice are maintained. QAPI programs help the facility and staff identify areas where improvements can be made. Implementation of the QAPI process demonstrates to residents and families that providing appropriate, quality care is an important mission of the organization. Quality programs can improve care, thereby improving resident satisfaction and health outcomes.

Why You Should Attend

Texas nursing facilities will see a change in how federal and state surveyors determine QAPI regulation compliance. Surveyors will expect nursing facilities to apply quality principles to the person-centered approach of resident care. For this reason, HHS is providing a QAPI training. Participants will learn to recognize that medical errors frequently result from systems failure rather than human error alone; therefore, participants will learn how to analyze the process or system, rather than just a single component. In addition, the use of research-based evidence will be taught to facilitate the integration of best practice into daily resident care. Participants will also be provided with tools to help guide their efforts to promote staff participation in each step of the quality process. They will be able to initiate new quality processes in their nursing facility, build upon current quality processes, and teach the curriculum to other staff members. HHS will also offer an in-depth evaluation of new or existing quality processes.


Dec. 4-5, 2019, El Paso

Education Service Center, Region 19
6611 Boeing Drive
El Paso, Texas

Smoking Policy
The Education Service Center is a non-smoking facility, but there are designated areas outside.

Within walking distance of restaurants.

Ample free parking around the building.

Dec. 18-19, 2019, San Antonio

Education Service Center, Region 20
1314 Hines Avenue
San Antonio, Texas

Smoking Policy
Smoke-free campus.

Café on site that offers breakfast, snack and lunch items. Restaurants within short driving distance. Vending machines, refrigerators and microwaves are available on site.

ESC20 is under renovation. The main entrance of the Maple’s Conference Center, Building #4 will be blocked off. Participants can use the new parking lot across the street and access the building through the ground floor entrance. Parking is free.

Jan. 8-9, 2020, Edinburg

Education Service Center, Region 1
1900 W. Schunior St.
Edinburg, TX

Smoking Policy
Smoking is only allowed in designated areas.

Coffee and water will be available in the meeting room.
There are several restaurants on West University Drive.

Attendees can park on any side of the building except the south side which is sectioned off for Education Service Center staff.

Feb. 5-6, 2020, Corpus Christi

Education Service Center Region 2
209 N. Water St.
Corpus Christi, Texas

Smoking Policy
Smoking is strictly prohibited in all areas of the Education Service Center.

Coffee is provided in a common area on the first and third floors and in the meeting rooms.

Restaurants are nearby. Food preparation is strictly prohibited in all areas of ESC-2 facilities.

Free parking for events is available in a designated lot, directly across ESC-2 facilities on Water Street. However, parking is available on a first-come, first-serve basis.

Feb. 19-20, 2020, Houston

Houston Food Bank
535 Portwall St.
Houston, Texas

Smoking Policy
Smoking is only allowed in designated areas.

Café onsite and access to other restaurants within a five-mile radius.

Attendees can park in the front lot off Portwall Street. Once that lot is full, attendees will be directed to the overflow parking lot in the rear of the building on Powell Street, near the employee lot past the railroad tracks.


Day 1: Check-in begins at 7:30 a.m.
Day 2: Check-in begins at 7:30 a.m.

Continuing Education Hours

The Texas Health and Human Services Commission Medicaid/Children’s Health Insurance Program plans to offer continuing education credit for licensed social workers, licensed nursing facility administrators and licensed nurses.

This continuing nursing education activity has been approved for 14.0 contact hours by the Texas Nurses Association. Texas Nurses Association – Approver is accredited with distinction as an approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.