Training

Online Basic Training Available

A provider training course for the Children with Special Health Care Needs Services Program is available. This free online training will take you through all facets of being a program provider, including enrollment, client benefits and how to file claims and appeals.

CSHCN Services Program Basics

This training is for providers enrolled in Children with Special Health Care Needs Services Program. Topics include:

  • Clients and benefits
  • Provider enrollment and responsibilities
  • Authorizations and prior authorizations
  • How to file claims and appeals
  • The administrative review and fair hearing processes

To access this free training, go to the Texas Medicaid and Healthcare Partnership Computer-Based Training webpage, then scroll down and select “CSHCN Services Program Basics.”

Free Continuing Education Units

Texas Health Steps

The Children with Special Health Care Needs Services Program encourages providers to take advantage of the free, online, accredited continuing education courses offered through the Texas Health Steps (Medicaid for Children) program. Courses are accredited for doctors, nurses, social workers and health educators, but are available to anyone. Topics relevant to the CSHCN Services Program include Introduction to Medical Home, Case Management Services in Texas, Developmental Screening and Cultural Competence.

Go to Texas Health Steps to view and register for the courses. Once you complete the courses you will receive free continuing education units instantly.

Contact Us

Send comments or report broken links by e-mail to cshcn@hhsc.state.tx.us.
Inquiry Line: 1-800-252-8023 
512-776-7355 — Local 
512-776-7417 — Fax