Texas Health and Human Services Commission has introduced TULIP, an online system for submitting long-term care licensure applications. TULIP will soon replace paper licensure applications for all provider types regulated by long-term care regulatory services, including:

  • Assisted living facilities
  • Day activity and health services facilities
  • Home and community support services agencies
  • Intermediate care facilities for individuals with an intellectual disability or related conditions
  • Nursing facilities
  • Prescribed pediatric extended care centers

TULIP is an electronic system that will increase the efficiency of the licensure process by:

  • Making all licensure applications electronic, including those for initial licenses, renewals and changes of ownership
  • Accepting electronic payments
  • Providing immediate access to the status of licensure information

TULIP Kick-off Meeting

A kick-off meeting to discuss the upcoming launch of TULIP was held Aug. 16, 2018, at 9 a.m. in the Brown-Heatly Public Hearing Room, 4900 North Lamar, Austin.

Missed the meeting?

Watch the recording

TULIP Training

HHSC conducted two online TULIP provider training sessions on Aug. 21 and Aug. 22, 2018, at 10 a.m. Central Time.

We highly recommend affected long-term care providers to take this opportunity to view the recorded training session by clicking the links below. While viewing the recorded sessions, providers also will have the opportunity to submit questions to HHSC.

View Aug. 21 Recorded Tulip Training Session

View Aug. 22 Recorded Tulip Training Session

Note: The training provided in both the sessions were the same.

In these recordings you'll learn:

  • How to get started with TULIP
  • How to navigate the system
  • How to submit and track the licensure applications
  • How to make licensure application payment online
  • New way of correcting licensure application deficiencies using TULIP

Provider Communications

  • Provider Letter 2018-15: New Web-based Licensure System – Texas Unified Licensure Information Portal (TULIP) [PDF]
  • TULIP User Guide for Providers (PDF)
  • HHSC has mailed a letter with a unique TULIP registration key to all the legal entities at the addresses on file. The letter includes an individualized electronic key code, as well as more detailed instructions about how to access, log-in to and navigate TULIP starting September 04, 2018.
  • Important Information on Reporting of Resident Death: HHSC Long-term Care Regulatory has extended the deadline for submitting August 2018 and September 2018 death reports until the tenth workday in November (November 14, 2018). This will also be the deadline for submitting October 2018 death reports.

    With the implementation of the Texas Unified Licensure Information Portal (TULIP) on September 4, 2018, all reporting of resident death information must now be completed in TULIP. The deadline for reporting deaths is within ten workdays after the last day of the month in which a resident death occurred (Texas Administrative Code §19.606). This would make September 17, 2018, as the deadline for reporting August deaths and October 12, 2018 for September deaths. However, in order to mitigate the potential delay in completing registrations within TULIP, the deadlines for August 2018, September 2018, and October 2018, death reports are now due by November 14, 2018.

    In order to submit resident death information in TULIP, the Legal Entity that owns the Nursing Facility must first designate an individual as a security authority to register the Legal Entity in TULIP and provide access to the individual(s) who is responsible for submitting death reports.

Questions about TULIP?

Send us an email

FAQs

Where and when do providers sign-in or register in TULIP?

Please click on the button above or go to https://txhhs.force.com/TULIP to login. If it is a first time registration, please click on 'Not a Member'.

What should we do if we already are licensed with HHSC and have not received TULIP registration letter with the unique registration code?

Please reach out to TULIP_Support@hhsc.state.tx.us.

Which providers will use TULIP?

  • Assisted living facilities
  • Day activity and health services facilities
  • Home and community support services agencies
  • Intermediate care facilities for individuals with an intellectual disability or related conditions
  • Nursing facilities
  • Prescribed pediatric extended care centers

What licensure activities will be completed in TULIP?

Providers will conduct all of their licensure activities in TULIP, including, but not limited to:

  • Submitting initial applications, renewal applications, and change-of ownership notices
  • Making electronic payments
  • Submitting resident death reports
  • Accessing the status of licensure applications and 
  • Sending and receiving notifications and updates to HHSC related to the licensure process.

We missed the two TULIP training sessions? Where can we watch the recording?

Please click on any of the training recording links above and enter the required details to watch the training sessions on-demand at any time. Please note that the training provided in both the sessions were the same.

Until what time HHSC will accept paper applications?

A provider that mails a paper application to HHSC before Sept. 4, 2018, or a provider that receives a paper notice to renew its license before Sept. 4, 2018, will have a 100-day grace period during which HHSC will accept and process paper applications. However, providers who receive a paper notice may also renew their license in TULIP starting Sept. 4, 2018.

Effective Jan. 1, 2019, HHSC will not accept paper applications and will conduct licensure activities only through TULIP.

What type of credit cards will be accepted for payment?

All major cards including Visa, MasterCard, Discover and American Express will be accepted.

Will the providers be able to pay using the electronic check or ACH?

Providers will be able to select ACH payment type from the payment tab in TULIP.

Will providers be able to pay fill out application in TULIP and pay using physical check or money order?

Providers will be able to fill out application in TULIP and can print the payment coupon and send the physical check or money order to HHSC. Please note that the processing time will be longer if the physical check is mailed.

Who and When are the TULIP registration/security key codes sent to?

HHSC has mailed a letter during the week of Aug. 20, 2018, with a unique TULIP registration key to all the legal entities at the addresses on file.

How will renewals be handled in TULIP moving forward?

Renewals applications will be auto-generated at the time of renewal and available under 'Pending Provider Action' section of the TULIP homepage.

How will the applicable fees be calculated in TULIP?

System will auto-calculate the fees depending on the selection made throughout the application, providers will be able to see final payment due on the payment tab.

How long does it take to receive the registration email after submitting the request

Registration email from TULIP can take about 30-45 minutes.

Who is Security Authority and can the providers have multiple security authority assigned?

The security authority will be the individual(s) that will be responsible to approve or reject access request on behalf of your business. Each provider should identify at least one individual as a security authority.

Providers can assign multiple people as a security authority.

Will the providers receive renewal notice if they have not setup or completed TULIP registration?

Providers will not receive renewal notice if they have not completed initial registration. Providers must have logged into TULIP and entered their registration code to able to receive online renewal notice

Will all the registered individuals (including consultants) from the business be able to attest and submit the licensure application?

The security authority from the business should designate individual(s) responsible for submitting the licensure applications by clicking the checkbox while approving their access request.

Is Resident Death Reporting applicable to all the provider types?

Resident Death Reporting is only applicable to the death of a resident in a licensed nursing facility or licensed intermediate care facility for individuals with an intellectual disability or related conditions, or the death of a resident occurring within 24 hours after transfer to a hospital.

We forgot to enter registration code(s) during initial registration. How do we enter the codes after the account is created?

Please follow the instructions in the Missing/Forgotten Registration Code Entry Process Guide (PDF).

We are not able to submit applications and getting “you are not authorized to submit applications on behalf of this entity”?

Please follow the instructions in the User Guide to Add the Ability to Submit Applications (PDF)

How do we grant access to a consultant?

Please follow the instructions in the Instructions for Consultant Registrations (PDF).

Can a user register multiple times using same email address in TULIP

We highly recommend all the users to only register once to avoid creating duplicate accounts.

Is Social Security Number required for TULIP registration?

Social Security Number is required to create an account in TULIP.

Do all the new users have to complete the registration first before the security authority can grant them access to the facility/agency?

All the new users must complete initial registration once by clicking on ‘Not a Member’ from TULIP login page before security authority can grant them access.

To submit a Change of Ownership application in TULIP, what information does a buyer need to have from the seller?

Buyer only needs to have a Facility ID/License Number

What do we have to do after completing an online payment?

It is imperative that all the providers click on ‘Continue’ button at the bottom of the page after the payment is completed and submit the application. If this step is not followed, applications will not be considered as submitted.

Questions about enrolling? Call the Licensing and Certification Unit at 512-438-2630.

Visit the Texas Unified Licensure Information Portal (TULIP) website for application forms and instructions.

Go to TULIP