Filter by content type:

Your Rights
Texas Health and Human Services employees champion the rights of those we serve. Our ombudsmen advocate for clients, ... accommodations, publishes civil rights posters, informs HHS contractors of civil rights responsibilities, and accepts ... Complaint and Incident Intake accepts complaints about the treatment of older people and people with ...

Section 16000, Individual Rights and Complaints
... June 12, 2020     16100 Overview of Individual Rights and Services Revision 20-2; Effective June 12, 2020 ... on the HHSC website at https://hhs.texas.gov/about-hhs/your-rights/office-ombudsman/hhs-ombudsman-publications . The ... their LARs, as well as staff members, service providers, Consumer Directed Services (CDS) providers, the general ...

Consumer Directed Services
When it comes to managing your services, everyone has different needs and preferences. ... be delivered. The Texas Health and Human Services System (HHS) has long been a leader in promoting best practices in ... developed and implemented in Texas. HHS gives you a choice about how your services are managed: Agency option ...

HHS Office of the Ombudsman
Español We Help Resolve All HHS Complaints Do you have a question about your Health and Human Services (HHS) benefits? If you are not ...

HHS Ombudsman - Complaint Process
... here is a list of contacts for frequently requested HHS programs: Community Mental Health Center / Local Mental ... Health Authority: Contact the rights protection officer at your local authority . Eligibility for Medicaid (including ... their requests. Option 2: Consumers seeking information about their eligibility for programs such as Medicaid, SNAP ...

HHS Ombudsman Behavioral Health Help
... We can answer questions and help you resolve a complaint about services received at a state hospital or a community ... concerns about access to behavioral health care through your health insurance plan, whether it is a private plan or a ... Texas Department of Insurance's page , as well as on the HHS Medicaid page . The Ombudsman for Behavioral Health will ...

HHS Ombudsman Foster Care Help
... for themselves. If you are in foster care, you have rights . They include: Living in a safe home Being treated ... can answer questions or help you resolve a complaint about your foster care. Anything you share with us is confidential. ...

Section 2000, Service Coordination
... time and setting. Additional guidance and information about person-directed planning can be found at: ... be resolved, the SC may report the concern to Consumer Rights and Services at the Department of Aging and Disability ... as described in §9.173(b), as well as a booklet entitled Your Rights in a Home and Community-Based Services Program ...

Section 6000, Service Delivery Options
... annual recertification. Use Appendix XXXI , It's Your Choice: Deciding How to Manage Your Personal Assistance ... Form 1584 , Consumer Participation Choice, and Form 2307 , Rights and Responsibilities, indicating the individual's ... the case worker is required to: inform the individual about all options for managing personal attendant services, ...

Section 8000, Service Delivery Options
... The service coordinator may use Appendix XVII , It's Your Choice: Deciding How to Manage Your Personal Assistance ... (MCO) service coordinator must present information about service delivery options to the member or LAR. Refer to ... Services Option, which can be accessed by visiting https://hhs.texas.gov/cds ; and complete Form 1581 , Consumer ...

Please do not provide personal information (e.g., social security/case numbers, address, etc.)