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SKH, Section 7000, Complaint, Appeal and Fair Hearing Procedures
... of dissatisfaction expressed by a Complainant, orally or in writing to the managed care organization (MCO), about any matter related to the MCO other than an action. As provided by 42 ...

CW-CCAD, Section 1000, Program Description
... Legislature. CCAD provides services in a person's own home or community for aged or disabled Texans who are not self-sufficient, and who ... on disclosing information is limited to information about individuals. HHSC may disclose general information about policies, ...

SPH, Section 2000, Legal Requirements
...   Information collected in determining initial or continuing eligibility is confidential. The restriction on disclosing information is limited to information about individual members. The Health and Human Services Commission (HHSC) and ...

HCS, Section 14000, Waiver Survey and Certification
... 9, Subchapter D, §9.171(e), WS&C may conduct announced or unannounced reviews of HCS program providers at any time to ensure ... Home/Companion Care giver, or provider, to give feedback about the residential visit. Providers are encouraged to share their experience ...

SPH, Section 3000, Waiver Eligibility and Services
... all members upon enrollment. If there is a need identified or a request from the member, the MCO will assess the member in developing an ... for the member, if necessary. There may be questions about eligibility for participants who are living in AFC/AL facilities. In ...

CW-CCAD, Section 2000, Case Management
... functions. Intake — Requests for service or information are made by an individual, or someone on the individual's ... or risk status; receives information from providers about the individual's ongoing needs and conditions; and reassesses ...

SKH, Section 3000, STAR Kids Screening and Assessment and Service Planning
... must assess each member using the SK-SAI at least annually, or when the member experiences a change in condition. The assessment contains ... As part of the assessment, the MCO must inform the member about Consumer Directed Services and Service Responsibility options. The MCO is ...