Family Violence Program

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1-800-799-SAFE (7233)
24-Hour National Domestic Violence Hotline
TDD 1-800-787-3224

The Family Violence Program promotes self-sufficiency, safety, and long-term independence of adult victims of family violence, child victims of family violence, and victims of teen dating violence. The program provides emergency shelter and support services to victims and their children, educates the public, and provides training, and prevention support to various agencies.




What is family Violence?

Family violence is when one family or household member physically harms or emotionally abuses another family or household member. A victim of family violence may be a spouse or a partner (both men and women). Family members, such as children, who witness family violence are also considered victims. Family Violence can take different forms such as:

  • Physical abuse (for example, hitting or using a weapon).
  • Sexual abuse (including rape or any unwanted sexual contact).
  • Emotional abuse (such as threats or humiliation).
  • Financial abuse (such as controlling a person’s money without their permission).

Teen Dating Violence is an act of violence done by a person who is in a romantic or intimate relationship with the victim. Dating violence can also take many forms, such as emotional and verbal abuse, physical abuse, and sexual abuse.

Services for Victims of Family Violence

Shelters provide temporary shelter and non-resident services for victims of family violence and their children. Non-residential centers provide the same services, except shelter, for victims.
Services are free for all victims and their children and are provided without any financial eligibility testing.
Services provided by the Family Violence Program include:

  • Temporary 24-hour shelter: A state-funded shelter center that provides temporary emergency residence for survivors of family violence 24 hours a day, every day of the year.
  • 24-hour hotline:1-800-799-SAFE (7233) - A telephone number answered 24 hours a day, every day of the year, by trained volunteers and employees who provide survivors of family violence with:
    • Immediate intervention through safety planning.
    • Understanding and support.
    • Information about shelter center services.
    • Referrals to other services.
  • Legal advocacy: Face to face services directly to the client that include assisting clients in:
    • Identifying an individual's legal needs (including court accompaniments).
    • Legal rights and options.
    • Providing support and accompaniment in their pursuit of those options.
  • Assistance in obtaining medical care.
  • Emergency transportation.
  • Information about training for and seeking employment.
  • Information and referral to other services.

Centers that Provide Temporary Shelter and Support Services (Shelter)

City Shelter Hotline
Abilene Noah Project, Inc. 800-444-3551
Alpine Family Crisis Center of the Big Bend, Inc. 800-834-0654
Amarillo Family Support Services of Amarillo, Inc. 806-374-5433
Angleton Women's Center of Brazoria County, Inc. 800-243-5788
Austin SAFE Alliance 512-267-7233
Bastrop Family Crisis Center 888-311-7755
Bay City The Crisis Center 800-451-9235
Beaumont Family Services of Southeast Texas, Inc. 800-621-8882
Boerne Kendall County Women’s Shelter 800-495-8078
Borger Hutchinson County Crisis Center, Inc. 806-273-2313
Brownsville Friendship of Women, Inc. 956-544-7412
Brownwood The ARK 888-313-2699
Bryan Twin City Mission 979-775-5355
Carrizo Springs Wintergarden Women's Shelter, Inc. 800-363-9441
Cleburne Johnson County Family Crisis Center 800-848-3206
Corpus Christi Women's Shelter of South Texas 800-580-4878
Dallas The Family Place 214-941-1991
Dallas Mosaic Family Services 214-823-4434
Dallas The Salvation Army – Carr P. Collins Social Service Center 214-424-7208
Decatur Wise Hope Shelter & Crisis Center 940-626-4855
Denton Denton County Friends of the Family, Inc. 800-572-4031
Dumas Safe Place, Inc. 806-935-2828
El Paso Center Against Family Violence, Inc. 915-593-7300
Fort Worth SafeHaven of Tarrant County 877-701-7233
Galveston Resource & Crisis Center of Galveston County, Inc. 888-919-7233
Garland Hope's Door New Beginning Center, Inc. 972-276-0057
Granbury Mission Granbury, Inc. 817-579-6848
Grand Prairie Brighter Tomorrows, Inc. 972-262-8383
Greenville Women in Need, Inc. 903-454-4357
Harlingen Family Crisis Center, Inc. 956-423-9304
Hempstead Focusing Families 979-826-0000
Hondo Southwest Family Life Centers, Inc. 830-426-5131
Houston Houston Area Women's Center, Inc. 713-528-2121
Humble Family Time Crisis and Counseling Center 281-446-2615
Huntsville SAAFE House 936-291-3369
Jacksonville Crisis Center of Anderson & Cherokee Counties, Inc. 800-232-8519
Kerrville Hill Country CARES, Inc. 830-257-2400
Killeen Families in Crisis, Inc. 254-634-8309
Laredo Casa de Misericordia 800-782-2722
Longview Women's Center of East Texas, Inc. 800-441-5555
Lubbock Women's Protective Services of Lubbock, Inc. 806-747-6491
Lufkin Janelle Grum Family Crisis Center of East Texas 800-828-7233
Marble Falls Highland Lakes Family Crisis Center 830-693-5600
McAllen Women Together Foundation, Inc. 800-580-4879
Midland Safe Place of the Permian Basin, Inc. 432-570-1465
Mineral Wells Hope, Inc. 940-325-1306
Mt. Pleasant SAFE-T Agency (Shelter Agencies for Families in East Texas) 903-575-9999
New Braunfels Crisis Center of Comal County 830-620-4357
Odessa The Crisis Center 800-627-4747
Pampa Tralee Crisis Center for Women, Inc. 800-658-2796
Pasadena The Bridge Over Troubled Waters, Inc. 713-473-2801
Perryton Panhandle Crisis Center, Inc. 800-753-5308
Plainview Crisis Center of the Plains 806-293-7273
Plano Hope's Door New Beginning Center, Inc. 972-276-0057
Plano Texas Muslim Women’s Foundation 972-880-4192
Richmond Fort Bend County Women's Center 281-342-4357
Round Rock Hope Alliance 800-460-7233
San Angelo ICD Bridges, Inc. 800-749-8631
San Antonio Family Violence Prevention Services, Inc. 210-733-8810
San Marcos Hays-Caldwell Women's Center 800-700-4292
Seguin Guadalupe Valley Family Violence Shelter, Inc. 800-834-2033
Sherman Grayson Crisis Center 800-893-5615
Snyder Gateway Family Services 325-578-8054
Texarkana Domestic Violence Prevention, Inc. 903-793-4357
The Woodlands Montgomery County Women's Center 936-441-7273
Tyler East Texas Crisis Center, Inc. 800-595-5591
Victoria Mid-Coast Family Services, Inc. 800-870-0368
Waco Family Abuse Center, Inc. 800-283-8401
Weatherford Freedom House 817-596-8922
Webster Bay Area Turning Point, Inc. 281-286-2525
Wichita Falls First Step, Inc. 800-658-2683

Centers with Support Services Only (Non-Residential Centers)

City Shelter Hotline
Austin Asian Family Support Services of Austin. 877-281-8371
Bonham Fannin County Family Crisis Center 877-583-2855
Eastland Eastland County Crisis Center, Inc. 254-629-3223
Gainesville Abigail’s Arms – Cooke County Family Crisis Center 877-846-4751
Houston Aid to Victims of Domestic Abuse 713-224-9911
Houston Montrose Counseling Center, Inc. 713-529-3211
Houston Northwest Assistance Ministries 281-885-4673
Pleasanton Atascosa Family Crisis Center, Inc. 877-569-2001
Stephenville Cross Timbers Family Services 866-934-4357

MOU Guidance and Form with DFPS

The purpose of the Memorandum of Understanding (MOU) between the Texas Department of Family and Protective Services (DFPS) and Family Violence Centers is to establish policies and procedures to facilitate cooperation and effective coordination with DFPS [(both Child (CPS) and Adult Protective Services (APS) programs]. The request for coordination is related to services to victims and children which:

  • Establish an ongoing working relationship with local DFPS officials.
  • Encourage the CPS and APS systems to develop policies and procedures that are responsive to the needs of battered women and enhance coordination among DFPS and local service providers.
  • Participate in cross-training efforts with HSHC, DFPS and the Texas Council on Family Violence.
  • Disseminate the CPS information brochure entitled “What Will Happen to My Child?” in shelter centers.
  • Maintain a MOU with the regional DFPS office (APS and CPS).
  • Designate a staff person as a liaison to DFPS. This individual would be the designated point of contact to work on issues related to DFPS.
  • Encourage local CPS and APS professionals to post signs and leave brochures in their offices about family violence and the availability of services.

MOU Guidance

MOU Form

Contact Us

HHSC advises victims of family violence to call the 24-Hour National Domestic Violence Hotline at1-800-799-SAFE (7233) or TDD 1-800-787-3224.

If you are in an emergency situation and need help right away from the local police department, please call 9-1-1.
The Family Violence Program can be contacted by e-mail at must include your contact information in the body of your message if you need someone to contact you. The names and addresses on e-mails are automatically removed to protect the identities of those sending an e-mail.