Medical Transportation Program

The Medical Transportation Program provides non-emergency medical transportation services for people who don’t have a way to get to covered health care services. 

MTP can arrange a ride to a doctor’s office, dentist’s office, hospital, drug store or any place that provides covered health care services. It can also pay for a bus, train or airplane ticket; or pay a friend, family member or neighbor to take you to your covered health care services. 

The program also provides meals and lodging for children and youth 20 and younger staying overnight to get covered health care services. It can also pay for some out-of-state travel to neighboring states (Louisiana, Arkansas, Oklahoma and New Mexico). 

MTP does not arrange emergency or non-emergency transportation by ambulance.

Can I get a ride?

To get a ride through MTP, you can’t have any other means of transportation. You must also be enrolled in one of the following programs:

How do I get a ride?

Call us toll-free to schedule a ride.

  • If you live in the Houston/Beaumont area, call 855-687-4786.
  • If you live in the Dallas/Fort Worth area, call 855-687-3255.
  • Everyone else can call 877-633-8747 (1-877-MED-TRIP).

Make sure to plan ahead

Before you call us, set up an appointment with your doctor or provider. 

Call us at least two work days before you need a ride locally or within your service area. 

If you need to travel out of town or out of your service area, call us at least five work days before you need a ride. If you have a health or dental plan and need to travel out of your service area, call those plan providers too so they can document your travel.

Children 14 and younger cannot travel without a parent or guardian. Children 15 through 17 can travel without a parent, but the parent must fill out a consent form before the trip is scheduled. 

When you call, you’ll need to:

  1. Have you or your child’s Medicaid ID, Children with Special Health Care Needs Services Program number or Social Security number.
  2. Tell us the address where we will pick you up. If there is a phone number at the place we are picking you up, we need that too.
  3. Give us the name, address and phone number of the doctor, dentist office, drug store or place you plan to go. We’ll also ask you for the date, time and reason for your visit.
  4. Tell us if you or your children have any special needs, like a wheelchair or a walker, so we can send the right type of vehicle.

I have a car, but no money for gas. What can I do?

Call us just like you would to schedule a ride. Tell the customer-service representative you have a car but need help with gas money. They will mail you an application form to become an Individual Transportation Participant. 

Medicaid can also pay someone else to drive you to your appointments, like a relative, friend or neighbor, through the ITP program. 

You or your driver must have a current driver’s license, license plates, up-to-date inspection sticker and car insurance. Each trip must be approved by MTP before you go to your scheduled appointment.