Coronavirus (COVID-19) Information for People Receiving Services


SNAP and Medicaid

Due to COVID-19, all SNAP recipients will get the maximum amount for their household size for July. The July amount will be added by July 15. You can see the maximum monthly SNAP amounts based on family size here.

If you recently applied for SNAP or Medicaid or received a notice to call us, you do not need to call us or speak to anyone to complete your application. Current SNAP and Medicaid recipients will have their benefits renewed automatically. Recipients will be notified by mail when they need to renew their benefits. No further action is necessary.

COVID-19 FAQ for People Receiving SNAP, TANF or Medicaid (PDF)

Medicaid CHIP COVID-19 Information Sessions

Hear about the actions taken to implement federal flexibilities in response to the COVID-19 pandemic, including the 1135, Appendix K and 1115 options. Learn more.

This page provides information to Texans receiving HHS services. HHS has provided guidance to child care facilities, long-term care facilities, and other entities that our agency regulates. You can find that guidance here.

This is a rapidly evolving situation and information will be updated as it becomes available. Check back often for the latest details and what you need to know about COVID‑19. See also the DSHS website for the latest developments on COVID‑19.

Aging Services

Crisis Counseling

While many are concerned with the coronavirus specifically, difficult feelings can also emerge due to uncertainty about financial and employment circumstances; stressors like grief and loss, decision-making and school and child care closures; and adjusting to what some are referring to as the “new normal.”

Where Can I Get Help?

In a statewide response to COVID-19, multiple local mental health authorities are providing crisis counseling services to all persons seeking mental health support and referral services. All persons seeking services may also call the statewide COVID-19 Mental Health Support Line (PDF), 833-986-1919, available 24 hours a day, 7 days a week, or contact their local mental health authority for assistance.


Medicaid & CHIP Services

Visit the Medicaid & CHIP Services page for more program specific COVID-19 information.

Pandemic-EBT (P-EBT)

Due to school closures, families may be eligible for assistance through Pandemic Electronic Benefit Transfer (P-EBT). Households receiving SNAP food benefits and children who received free or reduced-price meals may be eligible for a one-time benefit. Visit the P-EBT page for more information.

SNAP Online Purchasing Pilot

The SNAP Online Purchasing Pilot allows SNAP recipients in Texas to buy food online from Amazon and Walmart. This will make it easier to get food by having the option to have food for pick up or delivery. Learn more about the SNAP Online Purchasing Pilot.

Reporting a Complaint about an HHS Service Provider

To report health and safety concerns about HHS regulated providers – including concerns related to COVID-19 response – the public can report concerns online to the Health and Human Services Commission or by calling 1-800-458-9858.

Visit the Complaint and Incident Intake page to learn more about filing a complaint about an HHS services provider.

Find COVID-19 mental health resources

Learn more

For health-related COVID-19 information, visit the DSHS website.

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