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For information on submitting a formal complaint, follow the procedures outlined in the ECI Parent Handbook or call the HHS Office of the Ombudsman at 877-787-8999, select a language, and then select Option 3. You can also submit your request online.

Contact ECI at 512-776-4300 when you need clarification of:

  • State and federal policies and rules
  • Arrangement for due process hearings
  • Complaint investigations
  • Mediations related to services for children with developmental delays

Milestones matter. Download the free CDC app to track your child's milestones.

Do you have questions about how your child under age 3 is growing or developing?

Visit the ECI Program Search page to find the local program in your area or call the HHS Office of the Ombudsman at 877-787-8999, select a language, then select Option 3.