For information on submitting a formal complaint, follow the procedures outlined in the ECI handbook or call the HHS Office of the Ombudsman at 877-787-8999, select a language, and then select Option 3. You can also submit your request online.

Contact ECI at 512-424-6754 when you need clarification of:

  • State and federal policies and rules
  • Arrangement for due process hearings
  • Complaint investigations
  • Mediations related to services for children with developmental delays

Do you have questions about how your child under age 3 is growing or developing?

Visit the ECI Program Search page to find the local program in your area or call the HHS Office of the Ombudsman at 1-877-787-8999, select a language, then select Option 3.