Revision 17-2; Effective April 1, 2017



W—1810 General Policy

Revision 17-2; Effective April 1, 2017


Before certifying applicants and recertifying individuals, complete the following:

Note: HTW applications and renewals may have a telephonic signature when the applicant/client calls 2-1-1 and applies for or renews eligibility for HTW.

  • During processing or during an interview, note if the applicant indicates changes on Form H1867/H1867-S, H1867-R/H1867-RS, or H1831. Document the nature of the change and when the individual expects the change to occur.
  • Give the applicant Form H1019-W, HTW Report of Change. Explain that she must report address changes within 10 days after knowing about the change. Indicate the appropriate reporting requirement on page one.
  • Refer the applicant to other programs she might be eligible for such as the Supplemental Nutrition Assistance Program (SNAP); Temporary Assistance for Needy Families (TANF); Medicaid; Family Planning; Supplemental Security Income (SSI); Women, Infants and Children (WIC); and Social Security. Refer people with disabilities or age 65 and older who are ineligible for Medical Programs for families and children to the Texas Health and Human Services Commission (HHSC) Medicaid for the Elderly and People with Disabilities (MEPD) program.
  • Inform the applicant of her right to appeal any HHSC action that affects her eligibility.
  • Inform the applicant that the information she provides is subject to verification by third parties.

There is no requirement to inform individuals to report accidents.

Related Policy
Telephonic Signatures, A-122


W—1820 Documentation Requirements

Revision 17-2; Effective April 1, 2017


Document that Form H0025, HHSC Application for Voter Registration, was given to the applicant in the Agency Use Only section of Form H1867/H1867-S, Healthy Texas Women Application Form.

Related Policy
Registering to Vote, A-1521