Revision 18-1; Effective January 1, 2018

 

 

F—2310 Request for Review Procedures

Revision 18-1; Effective January 1, 2018

 

Former Foster Care in Higher Education (FFCHE) recipients receiving notice of adverse action are not entitled to continued benefits when the Texas Health and Human Services Commission (HHSC) denies benefits for any reason if granting continued benefits would extend the 12-month eligibility period or extend the benefits past the person’s 23rd birthday.

FFCHE recipients do not have the right to request a fair hearing. FFCHE recipients can request a review of the case action. A request for review is any expression of dissatisfaction with an adverse action. Advisors must tell FFCHE recipients that they must submit requests for review in writing.

FFCHE recipients have 30 business days from the date of the notification letter to submit a request for review concerning the decision that resulted in an adverse action. They must submit the request for review in writing to:

  • Health and Human Services Commission
    Attention: Complaint Department
    P. O. Box 149027
    Austin, TX 78714-9027; or
  • by toll-free fax to 877-542-5951.

Upon receipt of the request for review, HHSC (Centralized Benefit Services staff) reviews the adverse action and responds in writing within 10 business days from the date of receipt of the request. The response letter (Form TF0001F, Notice of Case Action) has information about the agency’s answer to the request for review. HHSC staff document the final decision in the Texas Integrated Eligibility Redesign System (TIERS) Case Comments.

When HHSC receives a request for review after 30 business days or finds the request for review is not for an adverse action, HHSC denies the request and generates Form TF0001F, which informs the household of the denial reason.