The following general rules apply to the SE process.

The supported employment (SE) provider must be contracted by DARS and must receive a written authorization for services from the DARS counselor before providing the SE services.

Job placement must be in an organization or a business that is not owned, operated, controlled, or governed by the community rehabilitation program (CRP) providing the SE service. CRPs that are state agencies or state universities are exempt from this requirement.

Job placement is complete when the consumer is placed and has completed five consecutive calendar days on the job in accordance with the job matches indicated on the SESP Part 1.

The provider must submit required documentation of provided services along with an invoice. The DARS counselor verifies that services were delivered and completed. The counselor reviews the documentation to ensure that all Quality Criteria have been achieved.

The DARS counselor may return incomplete documentation to be completed before authorizing payment.

If the consumer wants to change his or her targeted job tasks, negotiable employment conditions, or non-negotiable employment conditions at any point in the process, the SESP Part 1 must be revised in an additional SESP Part 1 meeting.

If the consumer loses his or her job at any point in the process, the consumer's progress within the benchmark is discontinued until the consumer becomes re-employed. Benchmark progress continues when the consumer becomes employed in a new position, and the SESP Part 2 is revised to reflect the new position.

If the consumer loses his or her job and requires placement in a new job, the counselor, the consumer, and the SE provider meet to:

  • discuss the reasons the consumer lost the job;
  • review the SESP Part 1, creating a new SESP Part 1 if needed; and
  • determine the plan for gaining another placement.

Any gap in employment greater than eight weeks results in a new employment period. Therefore, the consumer must complete a minimum of 30 cumulative calendar days of employment in the new job before employment is considered to be stable. The 30 days do not have to be consecutive, and there is no time limit within which they must be completed.

If the consumer changes jobs between Benchmarks 3 and 4, or Benchmarks 4 and 5, a minimum of 30 calendar days of employment in the new job is required before employment is considered to be stable. The 30 days do not have to be consecutive, and there is no time limit within which they must be completed.

The consumer must be meeting the expectations of the employer, and the Extended Services and supports must be identified on the current DARS1616, Job Stability or Service Closure Justification Summary, before the counselor can consider the consumer to be stable in the job.

A payment for each benchmark is made only once to an SE provider, even if the consumer loses a job after the completion of a benchmark and continues to receive services with that same SE provider. If the consumer chooses a new SE provider, the new SE provider and the DARS counselor negotiate the benchmark at which the consumer begins, and the benchmark may be purchased a second time from a new SE provider.

The SE outcome-based system is a comprehensive service package that may encompass a variety of services traditionally purchased separately. Therefore, the following vocational rehabilitation services cannot be purchased when a consumer is receiving SE services:

  • Vocational Assessment
  • Job Readiness
  • Job Placement
  • On-the-Job Training
  • Vocational Adjustment training
  • Work Adjustment Training
  • Personal Adjustment Training
  • Job Coaching