2-1-1 Texas is experiencing intermittent technical difficulties. We are aware of the problem and are working to restore service as quickly as possible.
Find a COVID-19 testing site | COVID-19 vaccine | More COVID-19 information
Revision 19-4; Effective December 1, 2019
If the redetermination is denied in error, protect the date of receipt of redetermination no matter how old the redetermination.
Revision 19-4; Effective December 1, 2019
The system initiates an administrative renewal and requires no staff action. The administrative renewal process uses the automated renewal process to gather information from the recipient’s existing case and from electronic data sources. This determines whether the recipient remains potentially eligible for benefits.
TIERS initiates the administrative renewal process for all MEPD types of assistance (TOAs). The automated renewal process is the first step in an administrative renewal. The automated renewal process runs the weekend before cutoff in the ninth month of the certification period and does not require staff action.
The process uses electronic data to automatically:
- assess the verifications required by type program for renewals;
- determine the eligibility outcome; and
- send the renewal correspondence to the recipient, the authorized representative (AR) or both.
If information is available to verify eligibility, TIERS completes the administrative renewal process without any staff action.
If eligibility cannot be redetermined based on available information, the recipient, the AR, or both are required to return a renewal packet and all required verifications. If a renewal form, other than Form H1200-SR, is not received prior to cut-off of the review due date month, eligibility is automatically denied effective the last day of the review due date month.
TIERS automatically denies the Eligibility Determination Group (EDG) for failure to return the renewal packet if a renewal form, other than Form H1200-SR, has been mailed and the recipient, the AR or both have not responded by 30 calendar days.
- sends Form TF0001, Notice of Case Action, informing the recipient, the AR or both, of the denial and the right to request a hearing; and
- disposes the case action, denying the EDG(s) without further contact.
If eligibility cannot be redetermined automatically based on available electronic data sources during the administrative renewal process, TIERS will send out a renewal packet to the recipient, the AR or both. If a renewal form, other than Form H1200-SR, is not received prior to cut-off of the review due date month and eligibility is not automatically denied, staff manually process the denial for failure to return the renewal packet and send the recipient, the AR or both the notice of the denial using Form TF0001.
Note: Community Attendant Services (CAS) or Home and Community-Based waiver services (HCBS) may be reinstated without a new Form H1746-A, MEPD Referral Cover Sheet, when:
- the packet is received before the effective date of the denial;
- the LTSS summary reflects ongoing coverage; and
- CCSE or waiver staff verify the recipient continued to receive CAS or HCBS.
Reference for Notification Forms, Appendix XI
Redetermination Cycles, B-8200
Procedures for Redetermining Eligibility, B-8400
Streamlined Redetermination (Passive Redetermination), B-8440
Application for Waiver Programs, O-1100
Medical Effective Date, R-1200
Revision 09-4; Effective December 1, 2009
When reviewing an MEPD case, verify medical necessity/level of care determination if:
- the recipient's medical necessity or level of care determination has been denied, or
- the recipient has relocated to a different facility and no medical necessity/level of care determination has been received.
If the medical necessity/level of care determination has been denied, do not sustain the review.
Reference: See Section B-7431, Denial of Level of Care/Medical Necessity Determination, for procedures when medical necessity/level of care is denied.
Revision 19-3; Effective September 1, 2019
Date of Death Matches
HHSC matches recipients on active TIERS Eligibility Determination Groups (EDGs) with records from the Social Security Administration (SSA), Texas Bureau of Vital Statistics (BVS), the Centers for Medicaid and Medicare Services (CMS), and DADS Webservices to identify deceased persons and automatically remove them from active EDGs. If unable to process the death data automatically, TIERS creates tasks for staff to perform more research to determine the validity of the computer match. TIERS will attempt to update the Date of Death (DOD) information for all active and inactive person(s).
Death Verification Sources
Take action to clear any discrepancies when DOD data is received on an active or inactive person within TIERS and the system is unable to automatically dispose the case. When the system cannot dispose the case, a series of alerts are created for staff to explore and request additional verification of the death data.
Primary source of verification of death is the Bureau of Vital Statistics (BVS).
If BVS is not available, verify the date of death using two of the following sources:
- Social Security Administration (SSA);
- statement from guardian or other authorized representative;
- copy of death certificate;
- statement from a doctor;
- newspaper death notice (obituary);
- statement from a relative or household member;
- statement from funeral director; or
- records from hospital or other institution where the person died.
Note: If BVS is received but the date of death does not match previously reported information, accept BVS as verification and dispose the case. No additional verification is needed because BVS is considered the primary verification source.
Example: DOD data received from an SSA interface shows a DOD of 01/15/2019 but, the same person had a DOD of 01/13/2019 listed in TIERS. Alert 812, Verify Discrepancy in Date of Death for Individual is created for additional action. Staff verify the DOD by contacting the nursing home where the person was residing prior to death and also locate the person's obituary online. Staff enter the DOD based on the additional information and clear the alert
For detailed processing instructions, staff may review the Eligibility Services State Processes document and the Change and Alert Guide.
Social Security Administration Deceased Individual Report, R-4110