Revision 13-3; Effective September 1, 2013

 

 

C-9100 Requirement for Interpreter and Translation Services

Revision 13-3; Effective September 1, 2013

 

All Programs

HHSC is required to provide interpreter services and written translated materials to applicants and recipients who are Limited English Proficient (LEP). HHSC also is required to provide an effective method to communicate with applicants and recipients who indicate they are deaf or hearing impaired. Applicants and recipients indicate on Form H1200, Application for Assistance – Your Texas Benefits, or during an interview that they need interpreter services. For more information on procedures, refer to the MEPD Standard Operating Procedures: https://oss.txhhsc.txnet.state.tx.us/sites/eo/fo/mepd/MEPD-TIERS_Processes/MEPD%20Standard%20Operating%20Procedures.docx.

 

C-9200 Availability of Translated Written Material

 

Revision 13-3; Effective September 1, 2013

 

All Programs

Ensure that any requests for information given to LEP applicants/recipients are translated. In addition, if the specialist requests additional information to complete the case of an LEP, the specialist must ensure that the applicant/recipient understands the information requested.