Revision 18-0; Effective November 1, 2018

 

 

If HHSC or an MCO determines that a provider agency is not compliant with the EVV policy and procedures, it could result in a referral for a fraud, waste and abuse investigation.

If you are made aware of, or suspect situations that may be Medicaid fraud, waste or abuse please report it to the HHSC Inspector General online or by calling their toll-free fraud hotline at 800-436-6184.

 

9100 Contract Information

Revision 18-0; Effective November 1, 2018

 

The table below provides contact information for HHSC approved EVV vendors, payers and managed care organizations.

HHSC-Approved EVV Vendors
DataLogic (Vesta)
Website: www.vestaevv.com
Email: info@vestaevv.com
Training: training@vestaevv.com
Phone: 844-880-2400
Fax: 956-412-1464
MEDsys (Contract is expiring on Nov. 6, 2018. MEDsys is not currently accepting new providers.)

 

Payers
Health and Human Services Commission (HHSC)
Email: electronic_visit_verification@hhsc.state.tx.us
Managed care policy questions email: managed_care_initiatives@hhsc.state.tx.us
Texas Medicaid & Healthcare Partnership (TMHP)
Website: www.tmhp.com/Pages/Topics/ElecVisVer.aspx
Phone: 800-925-9126, Option 5
Email: EVV@tmhp.com

 

Managed Care Organizations Payers
Aetna Better Health
Website: www.aetnabetterhealth.com/texas/providers/
Phone: 844-787-5437 Choose option 6
Email: evvmailbox@aetna.com
Amerigroup
Website: providers.amerigroup.com/Pages/starplus.aspx
Phone: 855-817-5790
Email: TXEVVSupport@amerigroup.com
Blue Cross Blue Shield
Website: www.bcbstx.com/provider/medicaid/index.html
Phone: 877-784-6802
Email: bcbstx_evv_questions@bcbstx.com
Children’s Medical Center Health Plan
Website: www.childrensmedicalcenterhealthplan.com/home/providers/Information/electronic-visit-verifications
Phone: 214-456-2765 or Toll-free,-800-947-4969
Email: cmchpevv@childrens.com
Cigna-Health Spring
Website: www.cigna.com/starplus/health-care-professionals/evv/
Phone: 877-653-0331
Email: providerrelationscentral@healthspring.com
Community First Health Plans
Website: www.cfhp.com/
Phone: 855-607-7827
Email: cfhpevv@cfhp.com
Cook Children’s Health Plan
Website: www.cookchp.org/English/Providers/visit-verification/Pages/default.aspx
Phone: 800-964-2247
Email: CCHPEVV@cookchildrens.org
Driscoll Children’s Health Plan
Website: driscollhealthplan.com
Phone: STAR Kids Nueces Service Delivery Area: 844-508-4672
STAR Kids Hidalgo Service Delivery Area: 844-508-4674
Email: evvquestions@dchstx.org
Molina Healthcare of Texas
Website: www.molinahealthcare.com/en-US/Pages/home.aspx
Phone: 866-449-6849
Email: mhtxevv@molinahealthcare.com
Superior Health Plan
Website: www.superiorhealthplan.com/for-providers/provider-resources/
Phone: 877-391-5921
Email: SHP_EVV@centene.com
Texas Children’s Health Plan
Website: www.texaschildrenshealthplan.org/for-providers/provider-resources/evv
Phone: 832-828-1008 or 800-731-8527
Email: EVVGroup@texaschildrens.org
United Healthcare
Website: www.uhcprovider.com/en/health-plans-by-state/texas-health-plans/tx-comm-plan-home/tx-cp-evv.html
Phone: 888-887-9003
Email: uhc_evv@uhc.com