Revision 20-1; Effective October 21, 2020

 

 

If HHSC or an MCO determines that a provider agency is not compliant with the EVV policy and procedures, it could result in a referral for a fraud, waste and abuse investigation.

If you are made aware of, or suspect situations that may be Medicaid fraud, waste or abuse please report it to the HHSC Inspector General online or by calling their toll-free fraud hotline at 800-436-6184.

 

9100 Contract Information

Revision 20-1; Effective October 21, 2020

 

The table below provides contact information for HHSC approved EVV vendors, payers and managed care organizations.

HHSC-Approved EVV Vendors
DataLogic (Vesta)
Website: www.vestaevv.com
Email: info@vestaevv.com
Training: training@vestaevv.com
Phone: 844-880-2400
Fax: 956-412-1464
First Data Government Solutions (AuthentiCare)
Website: solutions.fiserv.com/authenticare-tx
Email: AuthentiCareTXSupport@firstdata.com
Phone: 877-829-2002
Fax: 402-991-9340

 

Payers
Health and Human Services Commission (HHSC)
Email: electronic_visit_verification@hhsc.state.tx.us
Managed care policy questions email: managed_care_initiatives@hhsc.state.tx.us
Texas Medicaid & Healthcare Partnership (TMHP)
Website: www.tmhp.com/topics/evv
Phone: 800-925-9126, Option 5
Email: EVV@tmhp.com

 

Managed Care Organizations Payers
Aetna Better Health
Website: www.aetnabetterhealth.com/texas/providers/
Phone: 844-787-5437 Choose option 6
Email: evvmailbox@aetna.com
Amerigroup
Website: providers.amerigroup.com/Pages/starplus.aspx
Phone: 800-454-3730
Email: TXEVVSupport@amerigroup.com
Blue Cross Blue Shield
Website: www.bcbstx.com/provider/medicaid/index.html
Phone: 877-784-6802
Email: bcbstx_evv_questions@bcbstx.com
Children’s Medical Center Health Plan
Website: www.childrensmedicalcenterhealthplan.com/home/providers/Information/electronic-visit-verifications
Phone: 800-947-4969
Email: cmchpevv@childrens.com
Cigna-Health Spring
Website: www.cigna.com/starplus/health-care-professionals/evv/
Phone: 877-653-0331
Email: providerrelationscentral@healthspring.com
Community First Health Plans
Website: www.cfhp.com/
Phone: 855-607-7827
Email: cfhpevv@cfhp.com
Cook Children’s Health Plan
Website: www.cookchp.org/English/Providers/visit-verification/Pages/default.aspx
Phone: 800-964-2247
Email: CCHPEVV@cookchildrens.org
Driscoll Children’s Health Plan
Website: driscollhealthplan.com
Phone: 877-324-7543
Email: evvquestions@dchstx.org
Molina Healthcare of Texas
Website: www.molinahealthcare.com/en-US/Pages/home.aspx
Phone: 866-449-6849
Email: mhtxevv@molinahealthcare.com
Superior Health Plan
Website: www.superiorhealthplan.com/for-providers/provider-resources/
Phone: 877-391-5921
Email: SHP_.EVV@superiorhealthplan.com
Texas Children’s Health Plan
Website: www.texaschildrenshealthplan.org/for-providers/provider-resources/evv
Phone: 800-731-8527
Email: EVVGroup@texaschildrens.org
United Healthcare
Website: www.uhcprovider.com/en/health-plans-by-state/texas-health-plans/tx-comm-plan-home/tx-cp-evv.html
Phone: 888-887-9003
Email: uhc_evv@uhc.com