At admission, the provider must provide and explain their facilities written grievance procedures to participants. Additionally, the facilities must post the role, purpose, and contact information listed below for the Texas Health and Human Services (HHS) Ombudsman’s Office in a public area for participants and visitors to view it.

HHS Ombudsman’s Contact Information:
Website: hhs.texas.gov/about-hhs/your-rights/hhs-office-ombudsman
Phone: 877-787-8999
Fax: 888-780-8099
Mailing Address:
HHS Office of the Ombudsman
P.O. Box 13247
Austin, Texas 78711-3247