Counseling and guidance includes information and support services to help the consumer make an informed choice. For more information about informed choice, refer to Chapter 2: CRS Principles, 2.6 Principles of Informed Choice.

Counseling and guidance is provided to assist the consumer in making informed choices and is offered throughout the rehabilitation process, from application through case closure. Counseling and guidance must be included as a planned service on every consumer’s Individualized Written Rehabilitation Plan.

Informed choice is a decision-making process in which the consumer analyzes relevant information and selects a primary goal, intermediate rehabilitation objectives, services, and service providers. Information about services and programs is provided to the consumer whenever it is necessary for the consumer to make an informed choice. A partnership between the consumer and the counselor empowers the consumer to make decisions that result in a successful rehabilitation outcome.