If the consumer cannot remember his or her PIN and ReHabWorks (RHW) is available:

  1. contact the manager or the manager's designee to reset the PIN to the last four digits of the consumer’s Social Security number and document the reason for resetting the PIN in a case note; and
  2. have the consumer reset the PIN to a new number.

To learn how to reset a PIN for a consumer or the consumer’s representative, parent, or guardian, refer to the RHW Users Guide, Chapter 8 PINS.