When you enter a consumer’s contact information in ReHabWorks (RHW) during initial contact, RHW automatically assigns the last four digits of the consumer's Social Security number (SSN) as a temporary PIN. During the application phase, or at any time that the PIN is reset, the consumer must choose a new PIN to replace the temporary PIN.

The consumer, or the consumer’s parent, guardian, or representative, chooses and enters a four-digit PIN as a signature of authorization on the application and all other electronic documents that require a signature of authorization (for example, the application and the consumer’s Individualized Written Rehabilitation Plan).

Encourage the consumer to use a number that is easy to remember. Do not record the PIN in the case note; instead, encourage the consumer or the consumer’s representative to record the PIN and keep it for reference.