When entering an initial contact in ReHabWorks (RHW), ask for the consumer for his or her Social Security number (SSN), but do not deny services to a consumer solely because the consumer does not provide a Social Security card or SSN.

Section 7(a) of the Federal Privacy Act of 1974 prohibits "any federal, state or local government agency" from denying any "right, benefit, or privilege provided by law" because a person refuses to disclose his or her Social Security number.

If the consumer does not have a SSN or does not provide it, RHW assigns a temporary SSN when the initial contact is saved. For instructions, see RHW Users Guide, Chapter 5 Initial Contact, 5.1.2 Completing the Initial Contact Using a Temporary SSN.

If the consumer later presents a Social Security card or provides a SSN, replace the temporary number with the consumer’s SSN. For instructions, see RHW Users Guide, Chapter 9 Other Case Management, 9.2 Change SSN.