If the CRS program is appropriate for the consumer, obtain the information necessary to document the Initial Contact in ReHabWorks (RHW).

The consumer must be assigned to a caseload when the initial contact is entered into RHW (for instructions, see RHW Users Guide, Chapter 5 Initial Contact, 5.4 Assign Case).

If the consumer cannot be seen for an application at the time of the initial contact, schedule an appointment with the consumer for the earliest date available.

An application for services must be completed within 30 calendar days of initial contact. If the application cannot be completed within 30 calendar days, the documentation in the case file must indicate a good-faith effort to meet the 30-day standard.