Individuals referred to the CRS program must be given the opportunity to apply for CRS services and meet with a counselor, regardless of whether the information obtained during the initial contact or application for services appears to support the individual's eligibility for the CRS program. Only a counselor can decide whether an individual is eligible or needs to be referred to a more appropriate community resource.

For additional information about how to appropriately refer consumers, see 4.3 Outgoing Referrals to Other Resources and or Vocational Rehabilitation Services.