If a consumer applies for services and you close the case before determining eligibility, refer the consumer to another community resource program if the consumer is available and needs other services.

You may use the 211 Texas Information and Referral Network (Finding Help in Texas) to identify other resources the consumer may be available for or needs.

Once you have confirmed that services are available from another community resource:

  1. describe the services to the consumer;
  2. contact the other resource to set up an appointment for the consumer; and
  3. provide the other resource with information requested about the consumer, when appropriate.

If the consumer is not eligible for services from the CRS program or decides whether to apply for community-based services, you must provide the consumer with ample information on alternatives. Information related to community-based services can be vast and can include options such as comparable benefits and living in an institution (such as a group home or nursing home).

When helping a consumer make an informed choice about where to live, you must inform the consumer about any community support that may help him or her function in the most independent setting possible. Such support services vary by community.

By definition, settings such as nursing homes, intermediate care facilities for individuals with intellectual disabilities, sub-acute programs for coma management, and group homes are considered institutional residency.

When the consumer needs vocational rehabilitation, refer the consumer to Texas Workforce Solutions Vocational Rehabilitation Services (VRS). The CRS program and VRS collaborate on referrals.

For outgoing referrals, the CRS program and VRS share:

  • contact information about the consumer and the consumer’s family;
  • demographic information about the consumer; and
  • disability information about the consumer.

If available, additional information is shared, including:

  • details about the type of injury the consumer sustained;
  • the date of the consumer’s injury;
  • historic details about the injury, including the results of physical examinations; and
  • recommendations from CRS or VRS.

The CRS program or VRS provides the consumer with education and guidance on the referral process and the contact information for the receiving state agency.

The CRS program and VRS tracks the referrals made and received.