The primary responsibility of the CRS liaison counselor is to develop a positive working relationship with CRS providers. The CRS liaison counselor serves as a resource to the provider on issues pertaining to implementing standards, invoicing for services, addressing individual consumer case issues, and helping with other topics of mutual interest.
The CRS program manager assigns a liaison counselor to each provider. The CRS liaison counselor is the primary communication link between the provider and the CRS program.
The CRS liaison counselor must know about:
- the provider and the services it provides for consumers;
- the terms and conditions outlined in the provider’s contract; and
- CRS policies related to provider operation and service delivery.
Duties of the CRS liaison counselor vary, according to the provider being served.
At least quarterly, the CRS liaison counselor must:
- spot check CRS case files to ensure compliance with CRS standards regarding reports, documentation, confidentiality, and so on;
- review any changes in staff;
- review any changes in the physical plant, with particular attention to safety factors and accessibility;
- review other safety and health issues, if applicable;
- address questions provider staff members may have about CRS policies and procedures;
- address with provider staff members any questions or concerns received from agency staff members; and
- review the provider's Unusual Incidents Reports, if applicable.