If a CRS liaison counselor is assigned to a provider that maintains a physical location and serves CRS consumers in that location, the CRS liaison counselor must visit the location at least quarterly.

If a provider has not served consumers for an extended period, the CRS liaison counselor may request an exception to the regular quarterly monitoring cycle. The CRS program manager must approve a request for exception.

The CRS liaison counselor must copy the contract manager on communications containing exception requests and approvals.