The medical services coordinator (MSC):

  • reviews referral information and discusses with the counselor problems encountered, additional medical information needed, or related medical questions;
  • confirms the availability of comparable services and benefits, and seeks out other comparable services and benefits;
  • consults with CRS central office staff members;
  • informs the counselor about the estimated costs for medical services before encumbering funds;
  • discusses with the provider or the provider's staff members the payment allowances for related medical services;
  • coordinates services;
  • issues service authorizations;
  • communicates with the consumer, the counselor, and providers about ongoing services;
  • notifies the counselor, service provider, and the consumer if needed, about the date, time, and location for scheduled services;
  • provides the counselor with documentation on significant events in the medical services process;
  • approves claims for payment after deducting other payments;
  • processes documents on encumbrances for medical services;
  • maintains effective working relationships with CRS program staff members and the medical community;
  • recruits medical providers and consultants; and
  • serves as a resource to CRS program staff members in field offices when coordinating medical services for the consumer.