The CRS program is committed to ensuring that Texans with disabilities:
- enjoy the same opportunities as other Texans;
- pursue rehabilitation goals that are suitable and are according to their choice;
- live as independently as possible; and
- lead productive lives.
Although many policies and procedures in this manual are mandatory, a consumer's application is individualized to his or her situation and rehabilitation needs. Every interaction with a consumer is unique and therefore requires a unique response and the consumer’s informed choice.
At any point while receiving services, a consumer has the right to decline services or withdraw from services without financial penalty, excluding the consumer’s previously agreed cost of participation.