Situation

If …

then …

A CRS consumer with a case previously closed as successful reapplies for services

the consumer has a new injury …

Complete a new application and use the most recent initial contact date.

ReHabWorks places the person's name on the Interest and Waiting List.

A CRS consumer with a case previously closed as successful reapplies for services

the consumer has the same traumatic brain injury (TBI) and/or Traumatic Spinal Cord Injury (TSCI) …

See Chapter 21: Closure, 21.6 Post-Closure.

Note: If the case was successfully closed within the last 12 months, you must get the manager approval before opening the case.

A CRS consumer whose previous case was closed as unsuccessful or who was on the Waiting List reapplies for services

a new injury …

Complete a new application.

Use the most recent initial contact date.

ReHabWorks places the person's name on the Interest and Waiting List.

Note: You must consult with the manager before opening a new case for a consumer who has had two or more cases closed as unsuccessful after being found eligible for services.

A CRS consumer whose previous case was closed as unsuccessful or who was on the Waiting List reapplies for services

the same TBI and/or TSCI …

Determine whether a phase adjustment is appropriate (that is, whether previous information regarding the injury is recent and accurate).

The manager must approve a phase adjustment for a previous case that was closed within the last 12 months, if the case was closed as unsuccessful after the consumer’s Individualized Written Rehabilitation Plan (IWRP) was initiated.

If a phase adjustment is appropriate, notify the CRS central office and adjust the phase.

If a phase adjustment not appropriate, open a new case.

Note: When adjusting the phase, use the date that the consumer's original IWRP was signed. The date is used to place the consumer on the Waiting List. The consumer is served in order, according to that date.

A CRS consumer with a case previously closed as ineligible or closed before or after application reapplies for services

A new injury …

Complete a new application; and use the most recent initial contact date.

ReHabWorks places the person's name on the Interest and Waiting Lists.

A CRS consumer with a case previously closed as ineligible or closed before or after application reapplies for services

the same TBI and/or TSCI …

Open a new case.

Use the earliest initial contact date from the previous case.

Explain in a case note.

Note: When a consumer has a second TBI and/or TSCI, the consumer may be eligible for the full complement of services, regardless of any services he or she previously received.