To re-establish a case or open a new case for a previous CRS consumer, use one of the following functions in ReHabWorks (RHW):
Reopen—Opens a new case for a previous CRS consumer. Verify and complete the information in the Initial Contact in RHW and enter application information the same way as you would for any new case.
Phase adjustment—Re-establishes a case and moves it from the Closed Plan Initiated phase to the Plan Initiated phase. This function removes closure information.