Close a case as successful:
- when the goals documented in the consumer’s Individualized Written Rehabilitation Plan are met to the fullest extent of the consumer's abilities;
- when the services provided have improved the consumer's ability to function independently at home and in the community;
- when documentation in the case file shows how the consumer functions more independently as a result of the services provided; and
- after reviewing the case for open service authorizations and associated financial actions that are no longer needed.
Notify the consumer in person, by telephone, and/or in writing that the case is closed.