Close a case as successful:

  • when the goals documented in the consumer’s Individualized Written Rehabilitation Plan are met to the fullest extent of the consumer's abilities;
  • when the services provided have improved the consumer's ability to function independently at home and in the community;
  • when documentation in the case file shows how the consumer functions more independently as a result of the services provided; and
  • after reviewing the case for open service authorizations and associated financial actions that are no longer needed.

Notify the consumer in person, by telephone, and/or in writing that the case is closed.