To close a case before determining eligibility:

  • notify the consumer(in writing, if the mailing address is known) that you are closing the case and that the consumer has a right to appeal (use the closure letter available in ReHabWorks);
  • ensure that the case file contains the justification for closing the case; and
  • use the appropriate reason for closure, as explained in the table in 12.3 Reasons for Closing a Case without Determining Eligibility.