The provider agency must:
(1) maintain a written plan for developing and enhancing the performance of staff responsible for providing the SSPD services; and
(2) ensure that staff are trained and competent to provide services to clients according to the service plan.
The provider agency's written plan for staff development must include the:
(1) schedule for training, including the length of time;
(2) curriculum, including specific topics;
(3) training objectives;
(4) method of training; and
(5) names of the instructors.
The provider agency must give all staff the following training during the first three months of employment:
(1) three hours of training on the following topics:
(A) orientation to community resources;
(B) the provider agency's policies and procedures;
(C) 29 United States Code §794 (relating to Nondiscrimination under Federal grants and programs); and
(D) confidentiality of records; and
(2) 21 hours of training on the following topics, which may be on-the-job training under the supervision of tenured staff and must include:
(A) techniques of working with persons with disabilities to assist them in living as independently as possible; and
(B) knowledge of the individual clients' conditions.
The contract manager may waive the additional 21 hours of training.
The provider agency must make a written request for a waiver from the contract manager.
The provider agency must request the waiver at least 30 days before a staff member requiring a waiver provides any services.
The contract manager will send a written notice of approval or disapproval to the provider agency.
The provider agency must include the following information for each staff member for whom it requests a waiver:
(2) job title;
(3) specific education or experience that qualifies the staff member for the waiver; and
(4) a statement that he or she is competent in providing services.
The provider agency must give direct care staff at least two hours of ongoing training every three months, after the first three months of employment.
The provider agency must include in-service training related to the direct services provided by staff in the ongoing training.