The CRS program uses TxROCS to capture and organize data from case reviews that are conducted statewide.

The CRS program uses the data captured in TxROCS to:

  • examine statewide activity and trends; and
  • respond to ad-hoc requests requiring case review data.

Using TxROCS allows the CRS program to:

  • record case review data efficiently and accurately;
  • create one repository for data, in place of many repositories;
  • provide timely and accurate reporting, at all organizational levels; and
  • provide auditors, quickly and accurately, with a comprehensive list of the vocational rehabilitation cases that have been reviewed.

Responsibilities and Roles in TXROCS

All reviews of vocational rehabilitation cases must be entered into TxROCS. The reviews are maintained in TxROCS for a minimum of two state fiscal years. The review process is audited each year.

The supervisor:

  • determines the appropriate user role for all staff members based on the standard descriptions in the TxROCS User’s Guide; and
  • submits a completed DARS1260, Service Request for an Individual.

Exceptions to a standard user role require the approval of the regional director.

Reviewers (or their designees):

  • document the case review in TxROCS;
  • identify areas of non-compliance (if applicable);
  • establish the corrective actions to be taken;
  • notify staff members about their reviews and assigned corrective actions;
  • monitor the progress made on taking corrective actions;
  • validate that corrective actions have been completed;
  • document the validation in TxROCS; and
  • report serious findings (that is, illegal, immoral, or unethical practices) immediately to the regional director.

After completing a review, the reviewer enters a case note in the consumer's electronic file to document the type of review conducted. Specific findings and assigned corrective actions are not entered in the case note.

Caseload carrying staff members (or their designees):

  • review completed case reviews;
  • complete all assigned corrective actions; and
  • acknowledge that they have completed these steps of the review in TxROCS.