The purpose of a case review is:
- to determine whether a case complies with federal requirements and CRS policy;
- to assess the quality of decision making, understanding of the vocational rehabilitation process, and ability to explain a consumer's progress clearly and concisely in the case record;
- to help counselors and support staff members improve their decision making about the rehabilitation process, increase their use of community resources, and improve how well they manager their casework and caseload; and
- to help managers develop performance management information.