The purpose of a case review is:

  • to determine whether a case complies with federal requirements and CRS policy;
  • to assess the quality of decision making, understanding of the vocational rehabilitation process, and ability to explain a consumer's progress clearly and concisely in the case record;
  • to help counselors and support staff members improve their decision making about the rehabilitation process, increase their use of community resources, and improve how well they manager their casework and caseload; and
  • to help managers develop performance management information.