The CRS program places the highest priority on maintaining the consumer's rights while he or she participates in the rehabilitation process. The consumer should know that CRS counselors and staff safeguard the consumer's personal information and safety.

The CRS program has systems to monitor service delivery, including processes for maintaining a safe and secure environment within which the consumer progresses toward goals. When you and the consumer do not agree about furnishing or denying services, systems exist to safeguard the consumer's:

  • right to appeal;
  • access to mediation; and
  • process for resolving disagreements.

Maintaining these rights supports key values of Health and Human Services Commission  and the CRS program.