Contact the consumer to gather the appropriate service verification.
If the consumer is not available initially to verify receipt of the service, you must document in case notes your attempts to verify receipt of the service, as follows:
- You attempt to contact the consumer to verify that the service met the specifications and document this in a case note.
- Continue to attempt contact with the consumer, after 20 days have elapsed since the receipt of the invoice. Record in case notes each attempt to contact the consumer.
- When contacted, you get the consumer's signature, if required, that the service met specifications and file this in the paper case file. If signature is not required, you record the consumer's response in case notes.
If the consumer cannot be contacted, consult the area manager for guidance.
If required, you get the consumer's signature that the service met specifications and file this in the paper case file. If signature is not required, you record the consumer's response in case notes.
For a one-time maintenance or transportation payment, ReHabWorks automatically creates the receive record(s) once a service authorization is generated. Therefore, the buyer needs to verify only the payment authorization.
In some cases, the CRS program purchases a service that requires the provider to develop and submit a report. For example, a medical examination results in a medical report. The receipt date is the date the exam (service) takes place. The report receive date is an additional date required for all services with reports. The report receive date is the date the report is received in the CRS program office listed on the authorizing service authorization.
Enter the date in ReHabWorks within seven working days of receipt of an acceptable, complete, and accurate report.