To prevent a conflict of interest, the CRS program must not purchase goods or services for the consumer from a provider who is serving as the consumer's representative.

Goods and services may be purchased from a provider who is serving as the consumer's representative only:

  • before the consumer designates the provider as his or her representative; or
  • after the consumer has revoked the provider's authority to act as his or her representative.

The manager must not make an exception to this policy.