A service authorization (SA) is the only valid authorization by which purchases are made. No purchase may be made using provider credit account cards.

Some providers (for example, Wal-Mart, Sears, Home Depot, Office Depot, and Hobby Lobby) require the use of a credit account.

For such providers, each individual CRS program office should have an assigned account number. See the ReHabWorks ADMIN “Accounts Menu” for a list of existing numbers for the user’s office. Before using one of these accounts, the issuer should verify with vendor that the account is still active.

When the issuer's office has an account number with the provider, the account number automatically prints on the SA. If an account number does not print on the SA, the office does not have an account and that vendor should not be used.