To report consumer allegations of abuse, neglect, or exploitation that involve a CRS provider as the alleged perpetrator, the:

  1. CRS program staff member or manager contacts law enforcement if the incident is a threat to health or safety;
  2. CRS program staff member or manager consults with the contract manager to determine a course of action;
  3. the manager or supervisor consults with Health and Human Services (HHS) Legal Services, as appropriate; and
  4. the CRS program staff member or manager fills out an HHS-4740 Security Incident Report within 48 hours of the date the allegation was made and forwards it by email to:

If injuries are sustained as the result of an alleged incident, the CRS program staff member or manager must also:

  1. enter an Accident/Incident report in CAPPS, and send an electronic copy to the CRS Incident Report mailbox; or
  2. complete HR0805, Accident/Incident Investigation Report, and submit to:
    • HHS Enterprise Risk Management by interagency mail to Mail Code 1529 or by fax to (512) 706-7353; and
    • the CRS Incident Report mailbox.